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During the National Day, the whole country celebrated, but Mr. Chen was not happy at all. What on earth happened?

According to Mr. Chen, he spent 110000 yuan to buy a Hyundai lead 2019 car from the Hyundai Yuhai 4S store in Beijing, with insurance and loans, but there was a problem when he was listed.

Mr. Chen said that he pulled out the car and was ready to put it on the list. as a result, the car clicked all the time while driving, especially when changing gears.

Mr. Chen said that he had negotiated with the 4S store no less than six times and asked for a few days off to solve the matter, but the other party unanimously refused to respond. Under such circumstances, they dare not drive, for fear that "if you have money to buy, you will lose your life"!

So is it what Mr. Chen said? Then the reporter followed Mr. Chen to the 4S store to learn about the situation.

As for the problems with Mr. Chen's vehicle, the 4S store offered to change a gearbox for Mr. Chen. But as for the Chinese solution, Mr. Chen said he could not accept it. Mr. Chen said that this is a new car, and it is obvious that the new car has a quality problem when it leaves the factory and must be replaced.

See Mr. Chen said so, 4S store instantly speechless, the staff also said that they are only responsible for sales, the car is not clear about the problems, and then left the 4S store on the pretext of phone calls.

Seeing the solution of the 4S store, Mr. Chen was furious. Then, Mr. Chen contacted the relevant departments. Under the contact of the staff, the person in charge of the 4S store finally appeared, and the staff of the relevant departments also rushed to the scene.

The person in charge of the 4S store said that there was no problem with the car when it left the factory, and there was no problem with the gearbox when it was tested in the store. as for the click sound, it may be caused by the hot expansion and cold contraction of the exhaust pipe when the new car is started. it's a normal phenomenon.

Mr. Chen said that the problem is not whether there is something wrong with the gearbox, but when the car changes gears, the sound is so loud that no one knows what will happen next.

Subsequently, the 4S store immediately changed its mouth and said that it was not clear that the noise caused by the gearbox problem was based on its own judgment.

Mr. Chen said nothing more and asked the 4S store for a new car. However, the 4S store said it was impossible to change the car, but felt that it was Mr. Chen's improper operation that led to the problem with the car. There are many disputes between the two sides and each side has its own opinions. in the end, Mr. Chen said that he would protect his rights and interests through legal means.

There was a problem before the car was driven. We have no way to prove whether there is a problem with the car in the 4S store or the improper operation of Mr. Chen, but no matter what the problem is, we have to negotiate and solve it. The act of shirking responsibility can not make things progress effectively.

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