AutoBeta(AutoBeta.net)10/04 Report--

Buying a new car is a happy thing, but if something goes wrong with a new car you just bought, it's a bad thing. A few days ago, Mr. Chen of Rizhao encountered this situation. There were frequent problems with his new car. He bought a car and repaired it eight times in four months, but the problem could not be solved. Since he bought a car, Mr. Chen has become a regular customer of the 4S store.

Mr. Chen said that he bought a Baojun RS-5 from the Baojun 4S store in commemoration of May 20, and thought that he would be happy to buy a new car Xinli. He could not imagine that the service of the new car was not experienced, but he experienced a lot of failures. Mr. Chen said that every time a new car breaks down, a picture will be taken to leave evidence.

Mr. Chen took out a stack of photos, about 20 of them, but Mr. Chen said this was only part of it, and there were many more. Automatic emergency braking system failure, ESC power function failure, engine anti-theft authentication failure and so on. What makes Mr. Chen most incredible is that on the day of picking up the car, the new car had the failure of emergency braking and constant speed cruising.

Now Mr. Chen has to go to the 4S store every now and then for fear of something wrong. In this way, Mr. Chen has become a regular customer of the 4S store and has to run to the 4S store.

Mr. Chen said that some faults will be directly displayed, some can not be shown, but there are faults after detection. The green sign is normal, and the red cross is faulty. Mr. Chen's car has so many faults, can't the 4S store solve it completely? With doubt, I found the maintenance stationmaster of the 4S store.

The maintenance stationmaster said: what exactly are the causes of these faults can not be found out, and there is no way to find out, but the situation of this car has been fed back to the manufacturer, and from the manufacturer to the maintenance. Now it is not clear what the problem is, we are trying to fix it, and the manufacturer has replaced the computer board three times. After the replacement, there is a new fault, and then it suddenly disappears.

Mr. Chen said that with the increase of driving mileage, there are more and more problems with the car, such as engine flameout, automatic parking failure, steering wheel lock, engine anti-theft certification failure, non-ignition and so on. Mr. Chen said that every time he drove, he had a feeling of living and dying with the car, and he never dared to drive again.

The manager of the 4S store said that the flameout is indeed a problem, and the main cause of the failure is the problem of the system software, which will be repaired to Mr. Chen as soon as possible.

Mr. Chen said it was difficult to accept this. It has been difficult to repair the car for more than four months from now. Even if new problems arise after the repair, his own life and safety of driving a car is also threatened, so Mr. Chen said that he should not repair it at all. Either return the car or change the car. Finally, the manager of the 4S store said that he would give a clear answer within 5-7 working days.

As soon as the car was picked up, there was a failure, and the problem still could not be solved several months later. The key is that even the 4S store did not know the root cause of the problem and repaired a new one. I hope that manufacturers and 4S stores can find out the root cause of the failure as soon as possible. Give consumers a satisfactory answer.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat