AutoBeta(AutoBeta.net)10/04 Report--

According to relevant media reports, Ms. Yang from Changchun bought a Mercedes-Benz smart car at the Mercedes-Benz store. As a result, the belt broke after driving more than 10,000 kilometers in a year, which led to other problems. Therefore, Ms. Yang questioned the quality of the vehicle and found the 4S store, and the other party's response was normal.

According to Ms. Yang, the vehicle was purchased by herself in Changchun Star 4S store in early 2018. It took more than a year to buy, totaling 16,000 kilometers, and there were four vehicle failures before and after. In the first three times, there was something wrong with the fuel injection nozzle of the vehicle, and the reply given by the 4S store was caused by the problem of the fuel used by the vehicle.

Ms. Yang said that just recently, there was a problem with the vehicle for the fourth time, when the vehicle belt suddenly broke and a place of liquid leaked at the same time. It was only when the maintenance master knew that it was antifreeze, and the vehicle could not start and use at that time.

Ms. Yang also said that by knowing that the car is in use for a certain number of years or kilometers, the belt will break, but like she has only driven more than 10,000 kilometers, breaking when the car is less than two years old is a quality problem. but the 4S store told Ms. Yang that it was normal and that it could be repaired.

For the specific reason for the fracture of the vehicle belt, the reporter accompanied Ms. Yang to Changchun Star to understand the situation. A director of the sales department said that the rupture of the belt in more than 10,000 kilometers is the first case, which is indeed very rare, and the specific reason cannot be judged, but there are only two reasons, one is the quality problem, the other is caused by the foreign body in the process of vehicle driving, no matter which kind is not within the scope of the three-package method, so the company gives Ms. Yang the advice of replacing the belt free of charge and extending the guarantee for one year.

The sales director said that he would later reflect it to his superiors and try his best to give a satisfactory solution to both sides.

According to previous reports, the same happened to a BMW owner in Henan, whose belt broke and leaked a lot of liquid. Industry insiders understand that the main cause of the failure of the owner's vehicle is the belt fracture caused by the pulley lock, which finally leads to a series of problems such as oil leakage. And said that a normal pulley to run more than 60,000 kilometers can be judged as normal, so belt fracture is not a normal phenomenon, obviously belongs to the quality problem.

Whether it is Mercedes-Benz or BMW, since it is a recognized luxury brand, it should have the quality of a luxury brand, but like today's Mercedes-Benz has been repeatedly exposed to quality problems, whether it is good for car companies to control quality problems, to deserve the reputation of luxury brands?

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat