AutoBeta(AutoBeta.net)10/06 Report--

We have seen a lot of news about the failure of the new car after it was bought. Have you ever heard of the accident before the new car was mentioned? it really happened to Ms. Zhang.

Ms. Zhang bought a Mercedes-Benz C200L at Hangzhou Zhixin 4S store for a total price of 295000. Ms. Zhang made a down payment and signed a car purchase contract. Ms. Zhang did not take the car away that day.

A few days later, Ms. Zhang suddenly received a call from the 4S store, saying that her car had been hit by a car in the 4S store. Ms. Zhang immediately rushed to the 4S store and could see that the front bumper of the car had been painted off and the primer was exposed.

Although Ms. Zhang signed the contract and paid the down payment, the new car was knocked off the paint before it was mentioned. Ms. Zhang was very depressed and communicated with the 4S store several times, but to no avail.

The 4S store said that it is willing to replace the front bumper and send an additional maintenance for Ms. Zhang's new car. Ms. Zhang is not willing to accept the treatment of the 4S store. After all, the new car was hit before it was taken away. Changing the bumper is the same as a second-hand car. In response, Ms. Zhang asked the 4S store to replace a new car with the same model.

As for why Ms. Zhang's new car was hit, the 4S store said it was because the pedal under the door scratched Ms. Zhang's new car when the male customer was testing the car.

Shouldn't the staff take the car out and give it to the customer for a test drive? The person in charge of the 4S store said that the normal operation is for the staff in the store to drive the car out and give it to the customer for a test drive, but why this happened on that day was because the customer on the test drive was an old driver and was very confident about his own technology. finally, the staff of the 4S store also agreed, resulting in the damage to Ms. Zhang's car, which was a mistake at work.

As for Ms. Zhang's request to replace a new car, the sales director of the 4S store said that Ms. Zhang's request will be met as far as possible.

With regard to this matter, the lawyer said that the 4S store should replace Ms. Zhang with a new car, because Ms. Zhang's car has not been picked up yet, and it is not considered a successful delivery. The 4S store should take full responsibility for the damage to the new car placed in the 4S store. In addition, the 4S store can claim losses from the customer who caused the accident.

The new car was hit before it was mentioned, and it was hard for anyone to leave, not to mention that the new car was damaged because of negligence in the work of the 4S store. The 4S store should be responsible for its own mistakes, and I hope that the 4S store will come up with a proper solution as soon as possible. Let Ms. Zhang use the car as soon as possible.

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