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The BMW MINI is popular with girls because of its compact body and British style. The following Ms. Wu also likes this car very much, but she is not happy after buying this car, but she is in trouble instead. What happened?

According to Ms. Wu, she recently bought a MINI COUNTRYMAN sedan. In line with her love for this car, Ms. Wu picked up the car and took it away directly. She had never seen the car before, but there was a problem when she went to the DMV to sign up.

Ms. Wu drove the car to the DMV to license it. After the police opened the engine compartment during the car inspection, she directly told Ms. Wu that the car could not be licensed because a piece of paint had fallen off the frame number of the car.

The frame number is as important as a person's ID card. if you can't get a license if you lose the paint, how can the frame number of a new car fall off the paint?

Ms. Wu said that when she bought the car, she told the salesperson that the car should be inspected, but the 4S store repeatedly said that the car was not in the warehouse. After handing in the money, the car was not inspected. When she first saw the engine, this was the case. Now it is seriously suspected that the car was an accident.

With regard to the problem of paint loss of the frame number, the staff of the 4S store said: the frame number of each car has a film, and when we went to that film, our licensing specialist glued the paint off, which has happened before in the field. The manufacturer has a special circular!

Ms. Wu did not agree with this explanation. She said that after driving another MINI for more than a year, the frame number could not be erased. How could the car be erased at once? it was seriously suspected that it was the quality of the car.

The person in charge of the 4S store retorted that if all cars had this problem, the manufacturer would not have made the film, which is first of all to protect against rust, and secondly for beauty.

In addition, the person in charge of the 4S store also said that the paint loss of the frame number can only be said to be a flaw in the vehicle, not the quality problem of the vehicle. If there is a quality problem with large parts such as the engine and gearbox, the three-guarantee law stipulates that the car can be returned and replaced, and the 4S store can support it.

Finally, after negotiation and mediation, the 4S store gave away four times of maintenance free of charge. In response to Ms. Wu's concern about the quality of the car, the 4S store will provide customs clearance certificates for all relevant vehicles. Ms. Wu's love of MINI cars also accepted the apology and coordination plan of the 4S store.

It is still necessary to say that if Ms. Wu had inspected the car, there might not have been so many problems. in addition, when the 4S store tore the film, it knew that the paint might have fallen or had already fallen, so why not tell the car owner in advance? Hope that 4S stores can pay attention to details in the future to avoid making mistakes again.

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