AutoBeta(AutoBeta.net)10/14 Report--

A few days ago, a video of the person in charge of a BMW 4S store angry at the car owner went viral on the Internet. The woman shouted to the owner, "you ask, the BMW store in Handan is casually blocking the door. No, you ask about it."... " . Some netizens said that his attitude was extremely arrogant, "what a great official prestige!"

I learned from the Internet that the video was released by the local media 'Hebei KuaiBao', accompanied by an article saying that "netizens revealed that there was an oil leak in the gearbox of a newly purchased BMW in Handan, and the staff at the BMW 4s store were very excited."

According to media reports, the incident occurred at Handan Bao and BMW 4S stores on October 10. The car owner, Mr. Suo, defended his rights because of an oil leak in his car's gearbox, and found that the problem had been dissatisfied with the 4S store's handling plan for nearly a month, so he blocked the door. During the handling of the incident, the car owner had a dispute with the staff of the 4S store.

"at the end of January this year, I bought a BMW X3 from Bao and BMW 4S stores with a landing price of 480000 yuan. It was found that there was oil leakage in the car in March. I didn't know why at that time. I was out of town and didn't pay attention to it. When I went to do the second maintenance in mid-September, the 4S store told me that there was an oil leak in the gearbox, but I didn't tell the reason, "said the owner, Mr. Suo, so the 4S store removed the gearbox and exhaust pipe for inspection.

Mr. Suo said that so far, the car has been parked in the BMW 4S store for nearly a month, and the 4S store does not have any maintenance measures. He has gone to the BMW 4S store many times to negotiate a solution, but there is no suitable solution.

On October 10, the car owner Mr. Suo came to the BMW 4S store and negotiated with the person in charge Cui Mou. The 4S store did not agree with the owner's request to change the gearbox and gave a plan to change the oil seal. Mr. Suo, the owner of the car, said, "Cui said that you can change the oil seal, but not the gearbox." I think the disassembly of the gearbox has too much impact on the new car. After that, the other party suggested that it should be valued at 370000 yuan to replace other models. But I don't agree, first, because I no longer trust brilliance BMW, and second, because the car I bought for 480000 yuan will lose more than 100,000 yuan after only a few months, and it is due to quality problems rather than personal reasons. So I told them that I would come back before 4 p.m. But when I got to the 4S store, no one paid any attention, and the staff said Cui was not there. "

Subsequently, Mr. Suo parked his car in front of the BMW 4S store. Because the door was blocked by the car owner, the store chose to call the police.

"the policeman asked me to take the car away, and I drove away in less than ten minutes." Mr. Suo said that a few minutes later, Cui drove to the 4S store. "after getting out of the car, she did not make any negotiation, but directly stormed away in a bad manner and uttered wild words for about half an hour." This part of the process was also photographed by netizens and uploaded to the network.

Cui, head of Handan Bao and BMW 4S store, responded today, saying that she drove back after the clerk called the police, and they moved the car after getting out of the car, but the three of them were still standing at the gate and some customers were still interfering when they entered the car. Cui also said that a man almost hit me in the previous video that was intercepted and sent online.

4s store said that the car owner malicious extortion, has been sued in court.

At present, the owner of the car, Mr. Suo, said that at first I just wanted to change the gearbox, but now I want them to apologize. I don't want this car anymore. I will never drive a BMW again.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat