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BMW gearbox oil leakage owner blocked the door rights protection, Hebei Handan Bao and BMW 4S shop manager Cui lady angry rights owner event continued to ferment, because of its domineering response by netizens called "BMW sister," today BMW sister angry rights owner apology continued to appear on micro bo hot search, video broadcast volume more than ten million.

BMW 4S store manager Cui apologized to the public: "I apologize for my irrational behavior to those who pay attention to this matter. I was angered and impulsive."

Baohe BMW 4s Store released a situation statement to the media detailing the incident: Suo bought a BMW X3 in Baohe BMW 4S Store on January 25,2019. On September 18,2019, Suo drove to 4S Store to maintain the vehicle. The driving mileage of the vehicle was 19783km. The maintenance item was to replace the oil filter and air filter element. After maintenance, the staff carried out a comprehensive inspection of the car and found oil stains on the bottom of the vehicle. After detection, the suspected oil leakage part of the car is the front oil seal of the gearbox. After determining the oil leakage point, Baohe BMW 4S shop proposed a solution to replace the front oil seal of the gearbox free of charge, but it was rejected by Suo. After that, several consultations between the two sides failed. Baohe BMW 4S store also said, October 10 at 10:30 a.m., Suo and other people and the store manager Cui interview, did not reach a consensus. In the afternoon of that day, two cars were blocked at the door of 4S shop.

The owner said that the 4S shop gave two schemes at that time, one was to replace the oil seal, and the other was to buy back the BMW with 370,000 yuan, but he spent 480,000 yuan to buy the car only a few months to lose more than 100,000 yuan, and it was caused by quality problems rather than personal reasons. Suo also said, 4 p.m. to the store to continue negotiations, was told Cui manager is not in, waited for nearly half an hour its delay, in this case only drive to block the door.

The clerk called the police, the police arrived at the scene to inform that this is illegal, Suo will move the car away.

Suo also revealed to the media that after the manager surnamed Cui arrived at the scene,"as soon as he got off the bus, he shouted who blocked the door, who blocked the door..."

Cui manager made a response, not yet get off the car customers pointed to my nose began to scold, the owner also reached out to hit me, so angry only anxious.

During this period, the store manager Cui angry rights owner video was uploaded to the network caused attention. Manager Cui pointed at the customer and shouted,"I told you not to talk, what do you want to do, what should be discussed with you is almost done." You try blocking the door, you ask around, Handan BMW shop is not blocking the door casually, you ask around…"

On October 14, Cui apologized to the public through the media,"I apologize for my irrational behavior to those who pay attention to this matter." I was irritated and impulsive." 'We don't want to worry about who said what or didn't say anything,' she added.'As dealers, we negotiate again and again to solve problems for customers.'

Cui manager said: "We can understand all kinds of customer behavior, but also understand his mood, so in addition to the free replacement of the gearbox front oil seal according to regulations, we propose to give 10000 yuan compensation, as humanistic care." Next, we will continue to negotiate with customers. But I hope our concessions come back to the customer's understanding, not to push. We will continue to serve them in the future."

Cui also said that the store did not sue customers for extortion, continued to negotiate solutions with customers, and would learn lessons to understand customers in the future. The owner said he had agreed to negotiate with 4S stores to resolve the matter.

Some lawyers said that it is illegal to block the door. If the circumstances are serious, it constitutes an illegal act. When disputes arise with the store, they can be resolved through negotiation, third-party mediation, appeal to the quality inspection department, litigation or arbitration. As a 4S shop, the video may infringe on the rights of consumers to be respected, damage goodwill, and violate the principle of good faith stipulated in the Consumer Rights and Interests Protection Law.

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