AutoBeta(AutoBeta.net)10/15 Report--

In October last year, Ms. Yu from Hangzhou spent 67800 yuan on a Chery EQ1 Little Ant New Energy car. Since then, the car suffered several brake failures, causing a rear-end collision on the Hangzhou-Hui highway on Aug. 5. After the vehicle was repaired, the 4S store technician test also found brake failure, but could not find out the cause of the problem. I was always worried about driving this car every day, but the behavior of the 4S store made Ms. Yu angry.

Ms. Yu, a little ant from the Chery EQ1, used to commute to and from work, during which she experienced brake failure several times, thinking it had something to do with road conditions or mode of operation, but she was very frightened by the accident on the highway on Aug. 5. Ms. Yu recalled that when she was driving on the Hangzhou-Hui Expressway that day, only one lane was opened because the road was being built. After seeing the vehicles in front of her suddenly stop and turn on the brake lights, she also hurriedly stepped on the brakes, but she only hit them because of brake failure. Ms. Yu also specially stressed that she had no operational error, and there was nothing she could do about brake failure. The previous three brake failures finally stopped, and this time she had to crash into them helplessly.

Ms. Yu found that there were many complaints about the brake failure of Chery EQ1 ants on the Internet. After the vehicle was repaired, Ms. Yu asked Hangzhou Chery New Energy vehicle after-sales maintenance station about brake failure and put forward maintenance requirements. as a result, the shop maintenance technician also found brake failure after testing. And told Ms. Yu to feedback the problem to the Chery manufacturer. To Ms Yu's frustration, she did not receive any explanation or solution from the Chery manufacturer for the next two months.

Ms. Yu wanted to sell the car, but the second-hand car dealer directly said'no'. "she was driving in a panic all day, and the manufacturer didn't give any reply, so you can't smash it up."

Staff at Hangzhou Chery New Energy after-sales maintenance Station admitted that there had been several brake failures during the test of Ms. Yu's vehicle, but after reading the vehicle's computer information, they did not find the cause of the problem.

The staff said, "after all, I didn't build this car, and if we can check out the problem, we will definitely solve it." he also said that he hoped that Ms. Yu would find a third-party agency to issue an identification report, and then send it to the Chery manufacturer to give a solution. In this regard, Ms. Yu thought that they were shirking their responsibilities and did not accept the proposal.

Ms. Yu also said that the maintenance station staff once said to her, let yourself complain, if Chery manufacturers can solve the brake problem, we would also like to thank you!

The maintenance station staff said that because the vehicle could not be detected and could not be repaired, Ms. Yu could only seek a final solution from the Chery manufacturer.

Ms. Yu was worried when she continued to complain but to no avail. Ms. Yu said, "I run on the road every day and bet my life on Chery's tomorrow. I ask the leader of the Chery factory to drive this car and run the highway every day to see if he is in a hurry."

At present, Chery New Energy maintenance Station admitted the brake failure of Ms. Yu's car, which also occurred during the test, but there was no maintenance plan because it could not find out the cause of the failure, and the car manufacturers did not give any solutions. what is more worrying is that Chery small Ant, a new energy vehicle, is also widely used in the field of shared cars. We will continue to pay attention to this matter.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat