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According to domestic media reports, Ms. Xu from Hangzhou spent more than 1 million yuan on a brand new Mercedes-Benz sedan. She said that there were many problems with the new car after nine months of driving. First, there were bulging in the two front wheels, and recently the right rear wheel hub cracked again. What on earth is going on? let's have a look!

Ms. Xu said that the Mercedes-Benz S-Class car was bought in late January for 1.36 million yuan. All four tires are Goodyear. The car has been in good condition for the first half of the year. Later, there was a drum on each of the two front wheels of the car, and she changed both tires.

Ms. Xu said: "June is the left front wheel, August is the right front wheel is not big, when changing the second tire, the 4S store said that less than a year, it is recommended not to change, I said the drum bag changed it, because I bought tire insurance, the insurance company paid for it for me, if at your own expense, it will cost more than 4,000 yuan each.

In early October, the vehicle center console showed that the tire pressure was too low, and she hurriedly drove the car to the 4S store to check. The staff said that there was something wrong with the hub of the right rear wheel and needed to be replaced. Ms. Xu's Mercedes-Benz uses imported aluminum alloy wheels, which cost 11,000 yuan each.

Ms. Xu said that the car is usually driven by husband and wife by turns, and the driving section is mainly on the main road of Xiasha in Hangzhou, and the speed is not fast. She thinks that the two front wheel drum bags should have nothing to do with driving habits.

The service consultant of Zhejiang Penglong Zhibin Automobile 4S store said, "you see the hub cracking has an impact point, the tire is a little bulging, and the hub is cracked by external force. You see the wheels here are all deformed and flattened."

Ms. Xu also has a question. The 4S store said that the cracking of the hub was impacted by external forces. If there was such a big noise, why did the couple not feel it clearly in the car?

The service consultant said, "this is caused by external force or use factors. We could not do the warranty for the manufacturer and refused it directly. The leader means to use the discount of the after-sales manager to give customers a 10% discount, and the hub can be cheaper by more than 1,000 yuan. We can claim the labor fee ourselves, and the labor fee will not be charged with the customer."

Ms. Xu did not agree to the solution proposed by the 4S store, believing that the car is still under warranty and that the cost of replacing the wheels should be borne by the 4S store, and she is prepared to report the situation to the market regulatory authorities.

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