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The anger of the BMW sister against the rights owner continued to grow, and the two sides agreed to negotiate again on October 15, but the BMW owner Mr. Suo said he would not accept the apology from Handan Bao and Ms. Cui, manager of the BMW 4S store.

Mr. Suo said Ms. Cui apologized to the media, did not apologize to me, and slandered herself. "I refuse to accept Ms. Cui's apology from BMW," he said. "what did she say about humanistic care? I bought an oil spill car. Am I wrong? What do you mean by taking an inch? am I wrong when I tell the truth? "

It is understood that Mr. Suo bought a BMW X3 at the BMW 4S store on January 25, 2019. On September 18, 2019, Mr. Suo drove to the 4S store to maintain the vehicle, the mileage of the car is 19783km, and the maintenance project is to replace the engine filter and air filter element. After the maintenance, the staff carried out a comprehensive inspection of the car and found that there were oil stains on the bottom of the vehicle. After testing, the suspected oil leakage part of the car is the front oil seal of the gearbox. After determining the oil leak point, Baohe BMW 4S store proposed a free solution to replace the oil seal in front of the gearbox, but Mr. Suo refused. After that, the two sides negotiated several times without success. BMW 4S store also said that at 10:30 on October 10, Suo and others interviewed the store manager Ms. Cui and did not reach a consensus. BMW 4S store proposed to change the oil seal, while Mr. Suo asked to change the gearbox. That afternoon, two cars from one side of Suo were stuck in front of the 4S store.

After that, Mr. Suo interviewed Ms. Cui, the manager of the store, and the two sides also had a dispute. On the same day, Ms. Cui's video angry at Mr. Suo, the owner of the activist car, was filmed and uploaded to the Internet. Ms. Cui said, "you ask about the BMW store in Handan. No, you ask about it."... " . The incident attracted attention because Ms. Cui was angry at the rights owners, and Ms. Cui was also known as "Sister BMW" by netizens.

On October 14, Ms. Cui apologized to the public, saying: "We can understand the customer's behavior and his feelings, so in addition to replacing the oil seal in front of the gearbox free of charge, we offer a compensation of 10000 yuan as a humanistic concern. Next, we will continue to negotiate with our customers. But I hope our concession comes back to the customer's understanding, not to gain an inch. We will continue to provide services to them in the future. "

On October 15, the two sides negotiated again, while Mr. Suo, the owner of the BMW, said he did not accept Ms. Cui's apology.

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