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According to relevant media reports, Mr. Liu of Chengdu recently sent the car to the 4S store for maintenance because of the accident. When he picked up the car, he found that the maintenance work order was inconsistent with the fixed damage item issued by the insurance company, and there were more maintenance orders in the store than the insurance company, but the price was the same. Zhao S store asked for the explanation, but it was replied by the shop assistant, and the damage could be returned to the customer.

According to Mr. Liu, at the end of August this year, his car rear-ended due to an accident, the car was towed to Chengdu Exieskoda 4S store for maintenance. After picking up the car on September 10, he found that the maintenance work order was inconsistent with the fixed loss items issued by the insurance company, but the total price was 21000 yuan.

Mr. Liu said that the items seen on the maintenance work order of the 4S store could not be found on the work order of the insurance company. Some are like a throttle assembly in the car, which is shown on the work order of the insurance company, but not on the maintenance work order of the 4S store, and the price is about 1500 yuan.

Because the throttle assembly is an engine accessory, Mr. Liu thinks that if the engine maintenance item is added to the insurance policy, the vehicle will be devalued quickly, so Mr. Liu went to the Chengdu Ichis Kodak 4S store to ask for an explanation.

Unexpectedly, the result surprised Mr. Liu. in response to the replacement of the throttle assembly, a staff member in the 4S store said that the throttle assembly had not been changed, and the 4S store just sent a photo of an old piece to the insurance company to determine the damage. The two maintenance orders are inconsistent because they find the old parts to overreport the damage, so they can give customers a rebate, which is 5% of the maintenance amount. Rebates are sent to customers in the form of maintenance. And as for the cost does not need to be borne by car owners, 4S stores do not have to bear.

The service director of Chengdu Exios Kodak 4S store said that the customer entrusted the 4S store to determine the loss to the insurance company, and compared the maintenance work order with the insurance company's order loss order, and found that there was indeed a "problem of inconsistency of documents". The follow-up will negotiate with Mr. Liu and compensate the customer if there is no change. The staff member in charge of Mr. Liu's vehicle will make internal adjustments, persuade him to quit or resign.

On October 16, Sichuan Branch of Ping an property Insurance responded that the maintenance work order of the maintenance station has been inconsistent with some items of the company's damage report. The company attaches great importance to it and will immediately arrange professionals to verify and settle claims. It is finally confirmed that it will be approved by normal operation, and the insurance company does not know about the operation of the maintenance factory, and will standardize the operation in the follow-up.

Coincidentally, I learned from the Internet that in April this year, Mr. Huang in Sichuan was damaged in a car accident, so he sent the car to a 4S store. As a result, the vehicle was repaired for three months and ended with a fixed loss of 98000 by the insurance company.

The 4S store said that the amount is relatively large, and the order loss order must be repaired before it can be issued. The repair shop said that the car had been repaired and invoiced, but it did not give the maintenance list, so it asked Mr. Huang for money. Later, Mr. Wang went to the insurance company to order the loss order, and after comparing it, he found that there were many unrepaired parts, defective parts, faded paint, and problems with sheet metal. The repair shop did not carry out maintenance in accordance with the requirements of the insurance company, and 80% of the items on the damage list were not replaced in accordance with the damage order.

It is true that the practice of 4S stores is against industry norms, but if it is not revealed by employees, we may not know whether this situation is an "hidden rule" in the automobile industry, because this is not an isolated situation. Consumers should be careful to compare this, and don't think it's over with an insurance company.

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