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In November last year, Mr. Zhang spent more than 400,000 yuan to buy a Mercedes-Benz E300L at Guangxi Longxing Mercedes-Benz 4S store. Mr. Zhang, who likes to talk about the new car, took good care of the car, maintained it on time, dared not slack off, and there was no accident. But at the beginning of this month, while Mr. Zhang was driving, the car suddenly broke down.

According to Mr. Zhang, when he was driving on the road in early October, the car suddenly showed insufficient tire pressure. After inspecting the vehicle, Mr. Zhang took apart the tires and found that the wheel hub steel ring had cracked, but there was no damage to the tires.

Mr. Zhang said that when the Mercedes-Benz broke down, the speed was only 50km/h per hour, and the road was very good, without pressing the ditch or scratching it. Therefore, Mr. Zhang believes that there is a quality problem with the wheel hub itself. So Mr. Zhang drove to the 4S store to ask for an explanation.

The 4S store does not admit that there is a quality problem with the wheel hub, but it does not say what the reason is, so the 4S store does not make corresponding compensation for the quality problem of the wheel hub, but is willing to settle the claim in other ways, such as maintenance and gifts. Mr. Zhang said that this way is unacceptable.

The solution Mr. Zhang wants is for the 4S store to replace the broken wheels unconditionally and to replace the other three wheels that have safety risks. The 4S store also disagreed with Mr. Zhang's way of compensation.

Manager Cen of the 4S store said that through the technical test, the cracking of Mr. Zhang's wheel hub was caused by external force, not a quality problem. Mr. Zhang expressed doubts, and Manager Cen said that the exact technical report on the cause of the cracking of the vehicle hub would be made public to the media next Monday, and the 4S store was willing to further consult and communicate with the car owner, Mr. Zhang.

In addition, the 4S store will try its best to reach a settlement between the two sides according to the demands of the car owners. in response to this incident, the 4S store will conduct a technical analysis of the wheels.

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