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Mr. Yang's brother recently bought a new car, which was originally a good thing, but it was found that there was an extra "new dress" in this car, and the new car was painted!

Mr. Yang said that on October 20, he and his brother went to Huaxiang Automobile 4S Store in Henan Port to buy a new golf car at a price of 143000 yuan. The next day they drove back and found that the car had been painted.

Mr. Yang said that there were traces of spray paint on the car's door, roof and fuel tank. The 4S store did not say that the car had these problems when buying the car, but found that the car had spray painting when it was bought and washed. In general, the new car will not be painted, there must be something wrong before painting, so Mr. Yang suspected that the 4S store deliberately concealed the condition of the vehicle.

Is it what Mr. Yang said that the 4S store is suspected of deliberately concealing the spray painting of the new car?

The staff of the 4S store said that the painter said the car had been painted, but the 4S store did not know about it.

So why is there spray painting? The staff said that there were several doubts about the car. First of all, there must be no problem with the 4S store; the second customer bought the car here for two days, and what happened to the car in the middle could not get rid of the suspicion; third, the car was shipped through the logistics company, and it was initially suspected that it was the problem of the logistics company, but at this stage, it was all responsible.

So did you have this kind of situation when you bought a car? Mr. Yang said that the car was indeed tested at that time, but generally did not consider whether the car had been painted.

The staff said that the current solution is to make the big matter small and the small matter small, but the customer said that he had to pay a compensation of 80, 000 yuan, and the car was only 143000 yuan. This cost was definitely unaffordable, and the matter should not develop so seriously. So he asked for compensation of 5000 yuan.

The lawyer said that according to the Consumer Rights Protection Law, if the goods provided by operators are fraudulent, compensation should be made at three times the price of the goods. However, judging from the current situation, the 4S store may not know about the spray painting, so it is suggested that the two sides should resolve it through consultation.

The staff also said that the next step for this matter will be reported to the superior to make the customer satisfied, and why the car has spray painting will also be investigated in the end. Mr. Yang is also willing to wait for a follow-up solution, and we will continue to pay attention to the follow-up progress.

When the new car is bought, it is found that spray painting is the behavior of the 4S store or the behavior of the logistics company, but no matter which side's behavior must be investigated clearly and coordinated to solve the matter in time.

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