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According to relevant media reports, Ms. Wang from Hangzhou bought a new BMW. Unexpectedly, the car she mentioned in the morning had a problem with the air conditioning of the car in the afternoon, so she went to the store to find a solution, but the problem could not be found. Ms. Wang wanted to do a return and exchange treatment. The store said it could not meet the standard.

On October 22nd, Ms. Wang bought a BMW X3 SUV, totaling 370000 yuan, at a Hangzhou Shulan car dealership. As a result, the car was picked up in the morning, the license plate was not on, and the mileage was less than 100 kilometers, so the air conditioning outlet was not cooled.

The next day, Ms. Wang sent the vehicle to the BMW 4S store for maintenance and inspection, and the store was informed that it was because of the air conditioning pipe leak, but the specific cause of the leakage was not clear and needed to be taken apart for inspection one by one. In this regard, Ms. Wang can not accept also to the dealership to negotiate the return of the vehicle, but was refused.

As for the current situation, the person in charge of Hangzhou Shulan Automobile sales Company said that the situation of vehicles could not meet the requirements of return and replacement. As the car is purchased in a secondary dealer, the purchase price is also more favorable than the 4S store, such as Ms. Wang, this car has a total discount of more than 10,000 yuan, but Ms. Wang regrets this very much.

After consultation with the reporter, the person in charge of sales agreed that the dealer would come forward with the BMW 4S store for vehicle maintenance until the vehicle was repaired, and then make a compensation plan with Ms. Wang.

Most of the vehicles in secondary dealerships come from 4S stores, and the price is favorable because secondary dealers will find the lowest price of the models to be sold nationwide to earn the difference, which is equivalent to an alternative discount in disguise. Service attitude is also better than 4S stores, after all, to retain customer service is also very important, for some waiting vehicles, dealerships can also be faster; but in service compared to 4S stores' one-stop service dealerships are not so convenient.

In this regard, consumers still need to consider carefully when weighing car purchase channels. If, like Ms. Wang, because of some unexpected factory problems, it will be relatively troublesome to deal with, but everything has its advantages and disadvantages. Consumers should make a comparison of goods.

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