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Ms. Fu asked the media for help, saying that she had a Mercedes-Benz and accidentally hit it while backing up in the underground garage one day. Then Ms. Fu called the Penglong Wantong 4S store to repair the car, and the 4S store said it would send relevant staff to drive the car away immediately. Ms. Fu thought it was quite convenient, so she agreed. But who knows, less than an hour after the staff drove away, the 4S store called to say that the car had been hit.

Ms. Fu said that originally there was a problem in the back and needed to repair the car, but now the front has also been hit, and it is very serious, and now it is impossible to drive a car, so it is very inconvenient to travel.

So what's going on here? It took less than an hour to drive out and hit Ms. Fu's Mercedes like this.

The 4S store said that it was intended to drive the faulty part of the car, but on the way to the car, the substitute driver had a traffic accident with another car and hit the front. After the investigation, the driver was fully responsible. And this substitute driver is not a staff member in the store, but a staff member of the 4S store's cooperative driving company, which has repaired the lady's car with its own insurance and is willing to pay the lady for two maintenance and fill up a tank of gasoline.

On the other hand, Ms. Fu said that she had asked professionals that in the end, if the car was sold, it would be 30,000 to 50,000 yuan less than the original, and twice insurance and a box of gasoline could not meet this standard, not to mention that the safety of the car was also affected after the crash.

The 4S store reassured Ms. Fu that she would replace all the damaged parts, and there was a two-year warranty after the replacement, basically taking into account what the car owner said was worried.

The person in charge of the 4S store also indicated that from the accident of Ms. Fu's car to the present, the 4S store has evaded the reputation of driving the company in terms of maintenance and communication. The 4S store will certainly stand on the side of the car owners and resolve this matter as soon as possible. At present, nothing but compensation has not been agreed upon.

Ms. Fu also said that the 4S store must bear all the damage caused by the accident, and the 4S store also said that it would negotiate with the driving company as soon as possible to come up with a proper solution and come up with a final solution by next Monday or Tuesday at the latest.

From this point of view, the 4S store has a good attitude in dealing with the problem. I hope the 4S store can negotiate with the driving company as soon as possible, deal with the related problems, come up with a proper solution, and let Ms. Fu drive her car as soon as possible.

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