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  BYD ranked first in the number of complaints in 2018, and was interviewed and supervised by Shenzhen Consumer Council again.

  The BYD brand successfully won the first place in the 2018 Automobile Product Complaints report released by the China Consumer Association, becoming the brand with the largest number of complaints and the worst after-sales service in the year. Recently, BYD car was interviewed by Shenzhen Consumer Committee because of frequent consumer complaints. Shenzhen Consumer Council released news that recently received a number of consumer complaints about BYD Automobile sales and Service Co., Ltd., consumers reported that the sales link was forced to mortgage, old models are not compatible with the new GB charging piles, multimedia software can not be personalized choice to uninstall and other problems. Therefore, Shenzhen Consumer Council entered BYD on April 16.

  BYD number one 2019-04-29
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  Unfair terms, 14 new energy car companies were named!

  In recent years, under the background of the rapid development of the new energy vehicle market, it has gradually become the first choice for consumers to buy cars, but at the same time, there are more and more complaints about new energy vehicles. On May 19, the Consumer Protection Commission of Jiangsu Province released the investigation report on unfair format terms in the New Energy vehicle Industry.

  Consumption consumers information terms Xiaopeng individuals users cars enterprises services formats Weimar Biya arbitration new energy 2022-05-20
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  Tesla was named by the China Consumer Association!

  On April 22nd, the China Consumer Association released the Annual report on the Protection of consumers' Rights and interests in China (2021). The "Annual report" points out that important achievements have been made in the governance of consumer infringement in key areas in 2021, but related problems can not be ignored. For areas where consumer tort problems are more frequent or become hot issues of public opinion, we still need to improve the intensity and level of governance. In "the protection of rights caused by the consumption of new energy intelligent vehicles", it mainly shows the following aspects: first, vehicle safety problems, such as sudden acceleration, flameout, oil leakage, abnormal engine noise, brake steering failure and so on. The existence of these problems shows that they are relevant.

  Tesla 2022-04-22
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  A BMW 4S store in Jingmen was advised to suspend car sales.

  Unable to pick up the car after paying in full, the BMW 4S store was delayed again and again, and finally the 4S store was "punished" under a number of consumer complaints.

  4s store BMW 2020-09-06
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  Consumer report: top 10 good cars and "Top Ten Bad cars you can't buy" in 2019!

  A few days ago, the authoritative US magazine Consumer report released the 2019 automobile survey report, which comprehensively selected the "Top Ten cars of the year" and the "Ten most unreliable cars" based on the survey and analysis of about 470000 users. it can be used as a reference for consumers to buy cars. To be selected and become the top 10 cars of the year by Consumer report requires these attributes: cars that provide excellent reliability and satisfaction in the long run, and cars that strike a good balance between safety, technology, fuel economy and performance. Evaluation criteria include road performance testing, safety assessment, reliability and user satisfaction, with reference to the insurance industry.

  Top ten bad cars you can't buy top ten good cars Consumer report 2019-02-24
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  13 auto companies, including Audi, BMW, Mercedes-Benz and Geely, were interviewed by the Consumer Protection Commission.

  Due to the current automotive services in a number of industry chaos, Audi, BMW, Mercedes-Benz, Geely and other 13 auto brand manufacturers have been interviewed by the Consumer Protection Commission of Zhejiang Province. Mainly because of the eight major problems in automobile service, car companies can not effectively solve them, among which Zhongtaicheng is one of the most "irresponsible" car companies.

  Automobile manufacturer 2021-04-09
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  ​ almost shut down! A new power brand was named by Shanghai Consumer Protection Commission: buy cautiously.

  On February 28, the Consumer Protection Commission of Qingpu District of Shanghai issued a consumer warning that Weima Automotive Technology Co., Ltd. (hereinafter referred to as "Weima Automobile") may be operating abnormally and consumers are cautious to buy. The Qingpu District Consumer Protection Commission said that it is highly concerned about the nearly shutdown state of Weima automobile sales and maintenance, and through the analysis of complaint data,

  Weima Automobile Consumer Company employee Consumer Factory Social Security Qingpu Qingpu District Labor personnel Limited Limited status 2023-03-03
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  China Consumer Association issued a report on service satisfaction of 4S stores: German is the highest, legal score is the lowest.

  When it comes to the pre-sales and after-sales service in the new car market, the performance of the new power car companies is obviously better than that of the traditional car companies, because the sales volume of the traditional car companies is so large that they can not be managed directly by the manufacturers, which makes them inferior to the former in all kinds of services. Can only be sold by entrusting 4S store dealers, although some brands come from the same dealer group, but because of brand characteristics, different brands are also different in a variety of services.

  China Consumer Association 2020-12-01
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  Volkswagen of Germany has been renegotiated by a collective indictment, resulting in a cumulative loss of 30 billion euros in emissions cheating.

  Volkswagen Group has been sued by hundreds of thousands of car owners in its home market to obtain financial compensation for deceiving consumers because of emissions fraud, and German consumer organizations have fought the lawsuit against Volkswagen on behalf of these consumers. After negotiations between Volkswagen and the German consumer group broke down, Volkswagen proposed to skip the German consumer group and directly compensate diesel car owners, which is expected to pay 830 million euros (about 6.28 billion yuan) in compensation. Now, however, negotiations have resumed. Volkswagen and German consumer groups have agreed to resume negotiations on a class action against Volkswagen for manipulating diesel emissions tests, foreign media reported.

  The public 2020-02-22
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  On the occasion of 918, Lexus dealers announced that they would not raise prices.

  The Lexus price increase event continued to ferment, and as Lexus officials failed to give consumers a reasonable explanation, dealers could no longer stand it. On September 18, some dealers issued a statement, "perform the contract in accordance with the price agreed in the original contract." the dealer bears the price difference after the increase. Since the sudden rise in official prices, Chinese consumers who have signed sales contracts waiting to pick up their cars have boycotted the complaints. Lexus did not issue any public explanation for the complaints, and opened the official Weibo comments, and consumers left a torrent of abuse. Some netizens said that Lexus was "unscrupulous and untrustworthy." Today, some netizens left a message, "the price is increased by more than 30,000, and the price is also increased."

  Lexus Lexus price increase Lexus price increase dealer 2019-09-18
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  Consumer report ranking: Tesla has the biggest increase, while Fiat is the worst brand.

  The authoritative "Consumer report" released the ranking of automobile brands in 2020, and finally obtained the best and worst car brands of the year through its exclusive tests and membership survey data. Porsche surpassed Subaru to first place in the annual rankings, while Genesis remained in second place. Tesla's rating jumped eight places from a year ago, the biggest increase among car brands, while Honda's high-end brand Acura suffered the biggest decline, falling eight places. The Consumer report ranks and recommends car brands every year based on its exclusive tests and membership survey data. A brand must have at least two test cars.

  Consumer reports car brands 2020-02-21
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  Love at the touch? The report shows that consumers of electric cars no longer consider fuel vehicles.

  In the era of the gradual prevalence of new energy, the choice of fuel vehicles or electric vehicles is still controversial, because fuel vehicles are still the largest model in the market, while electric vehicles are a major trend. Recently, it has been reported that car owners who have chosen electric cars will no longer buy gasoline cars.

  Electric vehicle 2021-01-25
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  Volkswagen was fined 200 million yuan for counterfeiting, and Chinese consumers expressed "support"

  Volkswagen will be fined 120.6 million zlotys (219 million yuan) for misleading consumers about emissions, according to a statement issued by the Polish Competition and Consumer Protection Agency on January 15, according to foreign media reports. this is also the highest fine issued by the Polish consumer watchdog.

  Volkswagen was fined by Poland Volkswagen Passat Volkswagen defended its rights 2020-01-17
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  Consumer report reliability survey: Mazda topped the list, Volkswagen Tesla Lincoln countdown

  The authoritative organization Consumer report released the latest annual automobile reliability survey report, and the ranking of reliability brands has changed greatly this year. Japanese brands swept the top three, Mazda became the biggest winner, and the reliability of Buick brands jumped sharply. On the contrary, Ford, Lincoln and MINI declined rapidly in reliability rankings, while Volkswagen and Tesla also entered the bottom. Consumer reports get reliability data each year from automated questionnaires sent to consumer report members. In the 2020 survey, the agency received responses from about 329000 user members, all within 2020.

  Consumer reports Ford Mazda 2020-11-20
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  China consumers Association: cars and parts become the "top list" of complaints in 2019.

  In the past year, it seems that there have been more and more complaints about the auto industry, especially new cars have been frequently exposed due to quality problems and other complaints. In this context, the China Consumer Association recently announced the analysis of complaints accepted by the National consumers Association in 2019, of which the number of complaints about cars and parts is as high as 30,000, accounting for the "top" of the number of complaints.

  Automobile 2020-01-24
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  Consumer report: 70% of respondents are willing to buy electric cars, but they still have concerns

  The trend of new energy vehicles has prompted Tesla to become the world's highest-selling new energy brand, and even American consumers who like high emissions are attracted by Tesla. According to the latest Consumer report survey, 70% of consumers are willing to accept an electric car.

  Consumer report 2020-12-23
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  Tesla's quality and reliability rating has declined, and Consumer report no longer recommends Model 3.

  The American "Consumer report" is an important reference index for car owners to buy a car, and its authority is self-evident. Recently, the Consumer report no longer recommended Model 3, questioning its reliability, causing Tesla's share price to fall. The Consumer report released a report on Tesla based on a survey of thousands of car owners, arguing that Model 3 will no longer be recommended because of reliability problems, most of which come from electronics. According to Consumer report, for example, there are some problems with navigation, infotainment and screens, while we have seen other problems with interior decoration and glass. " Tesla car owner Yepu in the investigation.

  2019-02-22
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  Daimler: Mercedes-Benz will focus on female consumers. Chinese consumers are greatly influenced by women's opinions.

  In the Chinese market, the three German brands Mercedes-Benz, BMW and Audi are defined as first-tier luxury brands, among which the Mercedes-Benz brand is a symbol of luxury cars for many people, owning a Mercedes-Benz car and even being regarded as standard for successful men. But now Mercedes-Benz is paying more attention to female consumers. Tang Shikai, chairman of Daimler Greater China, said in a speech at the recent China Entrepreneur Forum: "We will focus not only on male consumers, but also on female consumers." Daimler found that in China, 80-90% of car purchases are influenced by women's opinions, and 50% of Chinese households receive.

  Daimler Mercedes 2019-02-17
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  Consumer report Reliability Survey: Lexus tops the list

  Consumer report, an authoritative organization in the United States, released the latest automobile reliability survey report in 2021, and the ranking of reliability brands has changed greatly this year. Specifically, Japanese brands swept the top four, Lexus became the biggest winner, followed by Mazda and Toyota, and Infiniti's reliability improved significantly. On the contrary, BMW, Hyundai, Kia and other brands fell sharply, while the three major American brands Jeep, Tesla, Lincoln in the bottom three. It is understood that the Consumer report's analysis and rating of new car reliability is based on the overall measurement of car quality, including road test performance, vehicle owner satisfaction survey results, and vehicles.

  Lexus 2021-11-22
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  The impact is far-reaching! Tesla ranks first in the protection of rights of the year.

  On January 25, the China Consumer Association (hereinafter referred to as "China Consumer Association") released a report on "Ten Hot spots of Public opinion on Consumer Rights Protection in 2021", in which "car roof rights protection incident exposed service loopholes of car companies" has become the first major topic of social influence in 2021. The China consumers Association said that the result was calculated in conjunction with the people's Daily online public opinion data center, based on big data and the social influence of public opinion, in which the social impact index of the "car roof incident" caused reflection from all walks of life reached 100.9, reaching the top of the list. Event Review: on April 19, 2021, at the Media Day of the 19th Shanghai International Auto Show, a man wearing brakes failed.

  Tesla 2022-01-25