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  2023 domestic automobile sales service satisfaction list, Japanese joint venture list!

  The satisfaction of automobile sales service is of great significance to the major automobile brands, which is also an important factor that constitutes brand word-of-mouth and product reputation. On July 20th, J.D.Power, a consumer insight and market research institution, released the 2023 China sales and Service satisfaction Research SM (SSI) report. Research

  Brand satisfaction service sales sales service research luxury automobile China car purchase consumer fuel consumption customer index 2023-07-23
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  China's sales service satisfaction: independent red flag first, multi-brand fade out of the market

  Automobile sales satisfaction is of great significance to the major automobile brands, which is also an important factor of brand word-of-mouth and product reputation. Today, J.D. Power Jundi released the 2022 China Automobile sales satisfaction Research (SSI) report. Research shows that consumers decide to buy during the test drive.

  Brand sales satisfaction sales service service market automobile luxury customer model research index car purchase China Red Flag 2022-06-30
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  2021 China sales service satisfaction: luxury car Lincoln ended Audi, independent red flag first

  Automobile sales satisfaction is more important for all domestic automobile brands, which is also an important factor of model word-of-mouth. Today, J.D. Power released the 2021 China Automobile sales satisfaction study (SSI) report. Research shows that in 2021, the sales service satisfaction of mainstream car brands has overtaken that of luxury cars for the first time since 2000, and luxury car brands have gradually lost their lead in the consumer car purchase experience. This is the 22nd year in a row that J.D. Power released the China sales and Service satisfaction study (SSI). The study focused on evaluating new car owners with an ownership period of 2 to 6 months.

  Guangzhou Automobile Toyota 2021-06-30
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  After-sales satisfaction list: multi-joint venture brands disappear

  Automobile after-sales service satisfaction is of great significance to the major automobile brands, which is also an important factor that constitutes brand word-of-mouth and product reputation. A few days ago, J.D. Power Jundi released the 2022 China after-sales Service satisfaction Research SM (CSI) report. Research shows that China's automobile industry in 2022

  Brand service satisfaction after-sales service luxury China mainstream automobile research obvious market industry word-of-mouth average consumer 2022-10-06
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  List of car dealers' satisfaction with manufacturers: Volkswagen brand ranks bottom

  Recently, J.D.Power released a 2021 study on the satisfaction of Chinese auto dealers, showing that new car sales and after-sales business declined for the fourth year in a row, but as manufacturers actively provided all kinds of support during the epidemic, the average profit of dealers increased by 20%, and the proportion of profitable dealers also increased slightly compared with last year. According to the 2021 ranking of Chinese car dealers' satisfaction released by J.D.Power, Japanese brand dealers have higher satisfaction with manufacturers. Seven Japanese brands are shortlisted in the top ten rankings, and the other three are from independent brands. A Volkswagen brand with a high market share in the domestic market.

  SAIC Volkswagen 2021-04-24
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  China Consumer Association issued a report on service satisfaction of 4S stores: German is the highest, legal score is the lowest.

  When it comes to the pre-sales and after-sales service in the new car market, the performance of the new power car companies is obviously better than that of the traditional car companies, because the sales volume of the traditional car companies is so large that they can not be managed directly by the manufacturers, which makes them inferior to the former in all kinds of services. Can only be sold by entrusting 4S store dealers, although some brands come from the same dealer group, but because of brand characteristics, different brands are also different in a variety of services.

  China Consumer Association 2020-12-01
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  The first is the investigation of automobile after-sales service.

  The satisfaction of automobile sales service is of great significance to the major automobile brands, which is also an important factor that constitutes brand word-of-mouth and product reputation. On September 28th, J.D.Power, a consumer insight and market research institution, released the 2023 China after-sales Service satisfaction Research SM (CSI) report.

  Brand service satisfaction research after-sales service luxury China automobile mainstream industry average Audi Geely reports aspects 2023-09-30
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  In 2020, the satisfaction of domestic Jundi automobile sales ranked, Buick won the first place.

  Today, J.D. Power officially released the 2020 China Automobile sales satisfaction Research (SSI) report. In this year's survey, the Buick brand won the first place in the mainstream car market with 722 points. The overall ranking has changed a lot from last year, and the two Korean brands with the highest scores last year are no longer on the list this year.

  Automobile 2020-07-02
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  List of car dealers' satisfaction with manufacturers: Lexus ranks first in price increase.

  The Automobile Dealers Chamber of Commerce of the all-China Federation of Industry and Commerce released a list of car dealers' satisfaction with manufacturers in 2019. The survey was conducted for 4S stores across the country, and the scoring criteria included eight dimensions. among them, the return on investment and the weight of brands and products are 40% and 20% respectively, and sales management and after-sales management account for 12% and 10% respectively. From the top 10 of the list, Japanese brands occupy 6 seats, German brands and independent brands occupy 2 departments respectively. Among them, Lexus and Dongfeng Honda all scored more than 90 points, Porsche, FAW Toyota, Red Flag, Mercedes-Benz and other brands all scored more than 80 points. Specifically, Lexus takes 9.

  Lexus 2020-05-28
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  The Consumer report released a comprehensive ranking of automobile brands, and Subaru won the championship.

  The Consumer report released the latest comprehensive ranking of car brands, including scores on satisfaction, reliability and road tests, and Japanese brand Subaru topped the list for the first time. Its excellent reliability and owner satisfaction scores helped it beat South Korea's Hyundai's Gaines. German brands Porsche and Audi ranked third and fourth, followed by Japanese brands Lexus and Mazda, and Toyota ranked ninth. In addition, Jaguar and Land Rover, which have always had a poor reputation in the United States, are also in their thirties. Chrysler and Tesla are the two brands with the biggest declines in the rankings, compared with the two in previous years.

  Car launch Subaru 2019-02-24
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  Consumer report: top 10 good cars and "Top Ten Bad cars you can't buy" in 2019!

  A few days ago, the authoritative US magazine Consumer report released the 2019 automobile survey report, which comprehensively selected the "Top Ten cars of the year" and the "Ten most unreliable cars" based on the survey and analysis of about 470000 users. it can be used as a reference for consumers to buy cars. To be selected and become the top 10 cars of the year by Consumer report requires these attributes: cars that provide excellent reliability and satisfaction in the long run, and cars that strike a good balance between safety, technology, fuel economy and performance. Evaluation criteria include road performance testing, safety assessment, reliability and user satisfaction, with reference to the insurance industry.

  Top ten bad cars you can't buy top ten good cars Consumer report 2019-02-24
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  2021 Consumer report ranking: Tesla rose 11 places to the top of the list

  The authoritative "Consumer report" released the ranking of automobile brands in 2021, through its exclusive tests and membership survey data, finally came to the best and worst car brands of the year. In the annual ranking, Tesla has surpassed the top spot from 10 places last year in only one year.

  Tesla 2021-02-08
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  Nearly 40% of the dealers lost money in the first half of the year, and thousands of dealers withdrew from the network.

  In 2019, under the influence of the clearance of national five models and the continuous shrinkage of the market, the terminal retail made a substantial profit, and the loss of dealers reached an all-time high of 44%. Since 2020, the car market has been hit by the epidemic, leading to a further decline in national car sales, which should have been worse than the previous year, but the final figures show that nearly 40% are still at a loss.

  Distributor 2020-08-04
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  Consumer report Reliability Survey: Lexus tops the list

  Consumer report, an authoritative organization in the United States, released the latest automobile reliability survey report in 2021, and the ranking of reliability brands has changed greatly this year. Specifically, Japanese brands swept the top four, Lexus became the biggest winner, followed by Mazda and Toyota, and Infiniti's reliability improved significantly. On the contrary, BMW, Hyundai, Kia and other brands fell sharply, while the three major American brands Jeep, Tesla, Lincoln in the bottom three. It is understood that the Consumer report's analysis and rating of new car reliability is based on the overall measurement of car quality, including road test performance, vehicle owner satisfaction survey results, and vehicles.

  Lexus 2021-11-22
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  BMW CEO: Tesla is not high-end, reliability and quality can not compare with BMW

  According to foreign media reports, BMW CEO Chipze once again insinuated that Tesla's quality is not good and unreliable, and said bluntly that "Tesla does not belong to the high-end market." "the difference between us and Tesla is that they have different standards of quality and reliability, we have our own standards and we have higher expectations for customer satisfaction," Mr Chipze said at a conference hosted by Handelsblatt, a German business newspaper. "Tesla does not belong to the high-end market, it just likes to promote sales growth by cutting prices, but we will not do that for the sake of the longer-term future," Chipze said.

  BMW 2021-11-13
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  50% of the dealers lost money in the first half of the year, and the joint venture brand was the worst.

  On August 16, the China Automobile Circulation Association released the investigation report on the living conditions of National Automobile Dealers in the first half of 2023, and the difficulties and pressures of the automobile back-end market were once again put on the surface. According to the report, the external environment of the automobile market is numerous and complicated, the recovery of automobile consumer demand is slow, and the terminal transaction price continues.

  Cars dealers brands markets new energy goals associations manufacturers consumption losses pressure sales luxury integrity satisfaction 2023-08-17
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  2019J.D Power Research report: car charm Index is proportional to sales performance

  Today, the 2019 China Automotive performance, Operation and Design Research SM (APEAL) report is released from J.D. Power's official website. This year is the 17th year that J.D. Power has conducted automotive charm index research in China. The J.D. Power surveyed car owners' satisfaction with the design, content, layout and performance of the vehicle two to six months after buying a new car, from the power of stepping on the throttle to the comfort of sitting in the driver's seat. In this study, 67 brands were selected, and the brands whose attractiveness index score was higher than the industry average.

  2019 2019-09-12
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  More than 70% of the dealers lost money, and the joint venture brand was the worst.

  A few days ago, the China Automobile Circulation Association released the "2022 National Automobile Dealers Survival Survey report", the difficulties and pressures of the automobile back-end market have been put on the surface. According to the report, 2022 is the most difficult year for car dealers in the past 3-5 years, and car dealers are satisfied with the mainframe factory.

  Dealers cars brands consumption associations policies profits sales markets car consumption targets annual epidemic losses inventory 2023-02-08
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  Improvements have been made by Tesla and Chrysler in response to the Consumer report

  Tesla Model3 and Chrysler 300 unexpectedly failed to select the top 10 recommended models in the latest "Consumer report" released by the American Automobile Association on February 22nd. So far, the two companies have also responded to the failure, saying that they have made improvements to their models. Tesla said: "We have made significant improvements to the problems reflected by Model 3 owners in the Consumer report." The company refund agreement supports a full refund for car owners who are dissatisfied with the car. The report is based on the Consumer car owner satisfaction Survey, which was conducted from July to September last year, and most of the questions mentioned in the report since then.

  Tesla response Consumer report 2019-02-26
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  Luo Bingchun, an after-sales expert from Guangben, joined Xiaopeng Motor after Toyota senior executive Miyashita Shinji.

  After Toyota senior executive Miyashita Shinji, Xiaopeng hired Luo Bingchun, an after-sales expert from Guangzhou Auto Honda. On February 27, Xiaopeng announced that Mr. Luo Bingchun recently officially joined Xiaopeng as the after-sales senior director, responsible for the overall management of after-sales. Having worked in the automotive industry for more than 20 years, Luo Bingchun has accumulated rich experience in after-sales quality management, product and service development, technical training and service network construction in Guangzhou Automobile Honda and Guangzhou Auto Fiat. Luo Bingchun has established a perfect CSI (customer satisfaction) market survey and evaluation system in Guangzhou Auto Honda, and developed market quality information collection.

  Toyota 2019-02-27