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  The first is the investigation of automobile after-sales service.

  The satisfaction of automobile sales service is of great significance to the major automobile brands, which is also an important factor that constitutes brand word-of-mouth and product reputation. On September 28th, J.D.Power, a consumer insight and market research institution, released the 2023 China after-sales Service satisfaction Research SM (CSI) report.

  Brand service satisfaction research after-sales service luxury China automobile mainstream industry average Audi Geely reports aspects 2023-09-30
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  2023 domestic automobile sales service satisfaction list, Japanese joint venture list!

  The satisfaction of automobile sales service is of great significance to the major automobile brands, which is also an important factor that constitutes brand word-of-mouth and product reputation. On July 20th, J.D.Power, a consumer insight and market research institution, released the 2023 China sales and Service satisfaction Research SM (SSI) report. Research

  Brand satisfaction service sales sales service research luxury automobile China car purchase consumer fuel consumption customer index 2023-07-23
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  After-sales satisfaction list: multi-joint venture brands disappear

  Automobile after-sales service satisfaction is of great significance to the major automobile brands, which is also an important factor that constitutes brand word-of-mouth and product reputation. A few days ago, J.D. Power Jundi released the 2022 China after-sales Service satisfaction Research SM (CSI) report. Research shows that China's automobile industry in 2022

  Brand service satisfaction after-sales service luxury China mainstream automobile research obvious market industry word-of-mouth average consumer 2022-10-06
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  China Consumer Association issued a report on service satisfaction of 4S stores: German is the highest, legal score is the lowest.

  When it comes to the pre-sales and after-sales service in the new car market, the performance of the new power car companies is obviously better than that of the traditional car companies, because the sales volume of the traditional car companies is so large that they can not be managed directly by the manufacturers, which makes them inferior to the former in all kinds of services. Can only be sold by entrusting 4S store dealers, although some brands come from the same dealer group, but because of brand characteristics, different brands are also different in a variety of services.

  China Consumer Association 2020-12-01
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  A number of 4S stores in Zhengzhou still charge for financial services, and say that "it should be refunded"

  Prior to this, because the incident of protecting the rights of female Mercedes-Benz owners attracted a great deal of media attention, it not only exposed the attitude of after-sales service and problem handling of automobile brands and their 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. However, after the incident, market regulators interviewed a number of 4S stores, so most stores seem to have cancelled financial service charges. Recently, some relevant media have learned from the major 4S points in Zhengzhou that when buying a car, if you want to choose a loan to buy a car, the 4S store also gives different loan methods, but in the cost list given by the 4S store, you can still see in addition to the down payment and purchase.

  Zhengzhou service charge finance 4S store 2019-06-21
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  In order to clean up the inventory of cars, Tesla resumed the service of the supercharging station again.

  In November last year, Tesla cancelled the benefit of free wireless charging for car owners at super charging stations. Recently, Tesla resumed this service in order to promote the sales of electric cars in stock. When the Model S first went on sale, Tesla launched an after-sales service for free use of supercharging stations to boost sales of new cars. This service has also been welcomed by the majority of Model S owners, but there are more and more owners of Tesla, and the service is also used free of charge, so many unscrupulous car owners do not drive away after the charging point of the charging station, taking up too much public resources. So Tesla decided to cancel it.

  Tesla charging inventory 2019-05-22
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  Mercedes-Benz asked dealers not to charge for financial services, and the General Administration of Market Supervision interviewed Mercedes-Benz.

  It has been a month since the incident of protecting the rights of the female owner of the Xi'an Mercedes-Benz oil spill, which has aroused widespread concern after the incident, which not only exposed the after-sales service and problem handling attitude of the Mercedes-Benz brand and its 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. There is much debate on the issue of financial service fees charged by dealers on the Internet. Some netizens think that this is a market behavior, and it is impossible to intervene even if they want to intervene, while netizens with another voice think that this is against the provisions of the law. But after the incident, some Mercedes-Benz 4S stores even raised the loan service fee from 3% to 6% despite the storm of public opinion. A poster at Hunan Renfu 4S store reads ".

  Mercedes-Benz dealers finance 2019-05-11
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  China's sales service satisfaction: independent red flag first, multi-brand fade out of the market

  Automobile sales satisfaction is of great significance to the major automobile brands, which is also an important factor of brand word-of-mouth and product reputation. Today, J.D. Power Jundi released the 2022 China Automobile sales satisfaction Research (SSI) report. Research shows that consumers decide to buy during the test drive.

  Brand sales satisfaction sales service service market automobile luxury customer model research index car purchase China Red Flag 2022-06-30
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  The Department of Commerce of Shandong Province clearly defines the "financial service charge" of 4S stores.

  Since the protection of the rights of female owners of Mercedes-Benz in Xi'an, Mercedes-Benz has actually been at the forefront of the wind and waves. Although the Xi'an incident ended temporarily with a settlement between the two sides, the impact of this incident is far from over. In particular, the "hidden rules" of the industry of "financial service fees" have been pulled out in this incident. A few days ago, some media exposed that Qingdao Tongxin Automobile sales and Service Co., Ltd. forced consumers to buy insurance in the store and charge a service fee for loans to buy cars. At present, the sales staff involved have been suspended. Liu Peng, general manager of Qingdao Tongxin Automobile sales and Service Co., Ltd., said that the next step will carefully sort out the internal management of the company.

  Shandong Province Service charge Finance 4S Store 2019-08-25
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  Due to the disaster caused by the financial service fee, the owner of BMW sued the 4S store for a refund

  Some time ago, the incident of safeguarding the rights of Mercedes-Benz owners, which was so noisy, made the term financial service fee formally come into the eyes of consumers, and the question of "financial service fee" made many consumers confused. Since the "financial service fee" of Mercedes-Benz owners has been refunded, the fee charged for buying a car should also be refundable. Mr. Zhao, the owner of a car in Xi'an, after seeing the news about financial service fees, also felt that the financial service fees he had been charged were unreasonable, so he recently filed a lawsuit with the court. In May 2017, Mr. Zhao bought one from Xi'an Zhongbao Automobile sales and Service Co., Ltd.

  Sue BMW service charge finance car owner 4S store 2019-06-26
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  Hunan Mercedes-Benz 4S store financial service fee increased to 6%, Mercedes-Benz Finance: no restriction authority

  The incident of safeguarding the rights of female owners of Mercedes-Benz in Xi'an has come to an end, but the problem of "financial service fees" charged by dealers is still fermenting. Mercedes-Benz Auto Finance Co., Ltd. has long stated that "the company has always been in accordance with relevant laws and regulations." do not charge any financial service fees from dealers and customers ", but after the incident of female owners of Mercedes-Benz in Xi'an, the phenomenon of charging service fees by Mercedes-Benz dealers has not disappeared. Even at a Mercedes-Benz 4S store in Hunan, the financial service fee was raised from 3% to 6%. A screenshot recently exposed by netizens shows that a poster at Hunan Renfu 4S store reads "loan service fee:.

  Mercedes-Benz service charge finance 2019-04-25
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  Change the soup without changing the dressing? When the "financial service fee" of 4S store is gone, there is another "notarization fee".

  Following the "Xi'an Mercedes-Benz woman" incident, 4S stores increased the cost of financial services in the car purchase fee and other problems. But now, although there is no financial service fee, there is an extra notarization fee. In addition, there are a lot of fees such as insurance, listing, GPS and so on. Prior to this, the Mercedes-Benz woman incident attracted a high degree of media attention, which not only exposed the after-sales service and problem handling attitude of automobile brands and their 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. However, after the incident, market regulators interviewed a number of 4S stores, so most stores cancelled financial service fees. ...

  Service charge finance 2019-05-27
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  It is exposed that Mercedes-Benz G-Class will stop selling from now on. Is the price increase too severe or is it a serious quality problem?

  Today, Mercedes-Benz sales and Services, Mercedes-Benz Financial and authorized dealers jointly launched the Service Convention, emphasizing the legal compliance of operations and the transparency of services and charges. clearly pointed out that "no bundling" and other prohibited behavior. Immediately, an internal email notice was exposed online that the sale of the G-Class of Mercedes-Benz suspected of "price increase" was suspended. The email said: "due to the service measures for some G-Class vehicles (including G500 and G63), please suspend all retail sales of G-Class (including G500 and G63). We are making this a top priority with the after-sales department.

  Sales Mercedes-Benz suspension 2019-05-23
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  Bowo customer service pretended not to hear the hot search, and the customer service manager apologized on behalf of the company.

  The official customer service of Bowo Auto hung up the phone for consumer complaints many times. After the incident spread to the Internet, it sparked discussion among netizens and even appeared on the Weibo hot search list. "the customer actor pretended not to hear". Afterwards, the Bowo customer service manager apologized on behalf of Bowo Motor Company. In response to the negative image caused by the above incident, Manager Zhang, the customer service manager of Bowo, made an online live apology, saying that Bowo attached great importance to it and had carried out a full staff training to improve it, according to the West Lake Voice car complaint program. Manager Zhang, who represents Bowo Automobile Company, said that he deeply apologized for the inappropriate behavior of customer service. After the incident, Bowo attached great importance to it.

  Baowo 2019-03-26
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  The customer service of Baowo manufacturer became famous. When I heard the "media", I immediately hung up the phone.

  After-sales customer service of automobile manufacturers is an important channel for consumers to complain and feedback, representing the official attitude towards consumers and dealing with problems, providing consulting services for consumers and a way to solve problems. However, the official customer service of this brand is amazing, which is really unthinkable. The thing is, recently, some media received a complaint from Ms. Zhang, a consumer, that the Baowo BX5 car she bought for two months suddenly slowed down on the highway, the engine fault light was on, stalled, and was nearly rear-ended, and the problems of continuous maintenance in the 4S store were still repeated and could not be repaired. Ms. Zhang wanted to return the car. Ms. Shouzhang.

  Baowo 2019-03-23
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  Replace two senior executives, Changan Ford to build a new sales team

  In less than a month, Changan Ford's National sales and Service Agency (NDSD) replaced two executives. On August 21, Changan Ford officially reported that Gu Jiaying succeeded Xiong Yi as vice president and marketing director of Changan Ford's national sales and service organization, reporting to Yang Song, president of Changan Ford's national sales and service organization. Xiong Yi, who has joined for only one year, will be transferred to Jiangling Ford to take charge of related business in the passenger car market. At the beginning of this month, Changan Ford's national sales and service organization also had a senior executive change. According to news, Chen Xiaobo succeeded Yuan Jianrong as vice president, director of sales and director of operations of Changan Ford National sales and Service Organization.

  Ford Changan Ford 2020-08-22
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  Suddenly close the door! A Volkswagen 4S store in Nanchang went missing.

  According to Jiangxi Minsheng Radio FM1019, a SAIC-Volkswagen 4S store in Nanchang suddenly ran away, resulting in a large number of customers unable to take over after-sales service in the store, triggering persistent complaints from car owners. The main problems are that the "gift or purchase maintenance" can not be solved. It is understood that from October 27 to November,

  Service Automobile Nanchang Company sales Volkswagen Limited Automobile sales car owner Nanchang City Zhimin Co. Ltd. problem handling Operation 2022-11-21
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  Yang Song officially became president of Ford's national sales and service organization, and Ford's sales have plummeted nearly 75% this year.

  Ford China official Xuan and Yang Song officially joined Ford's China leadership team and became president of the national sales and service organization with the approval of Changan Ford's board of directors. Yang Song will be responsible for leading the national sales and service organization team of Ford brand, and will be fully responsible for the marketing, sales and service of Ford brand passenger car products, focusing on sales growth, unifying brand image, optimizing consumer experience, and improving product marketability and dealer profitability. Ford China said that the addition of Yang Song will further accelerate the localization of Ford China's management team in marketing, sales and service, so as to better realize "more Ford, more medium."

  2019-04-08
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  Seeking to revive sales, Infiniti resumes the latest maintenance policy

  As the domestic car market gradually enters the incremental era, the trend of consumption upgrading also makes the luxury brand advantage become more and more obvious. However, for the rising sales of many domestic first-and second-tier luxury brands, the performance of Infiniti, which is also a second-tier luxury brand, is getting worse. In this regard, Infiniti once again launched the latest free car maintenance service.

  Infiniti 2020-07-02
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  General Administration of Market Supervision: bundling sale of new energy vehicles for testing fees is prohibited

  On August 26, the State Administration of Market Supervision issued a notice on standardizing the testing fees of new energy vehicles. All motor vehicle inspection institutions should strictly follow the relevant provisions of the Price Law, such as the provisions on the implementation of explicit pricing of goods and services, and standardize the behavior of price collection. For services that can be broken down into multiple items and standards, each project and standard shall be clearly marked, and mixed pricing or bundling sales shall be prohibited. All motor vehicle testing institutions should, according to the structural characteristics of new energy vehicles, set up real and reasonable testing charging items, list the contents of services, clearly mark prices and operate in good faith, and shall not charge fees for services that are not really provided. There is.

  New energy vehicle 2021-08-26