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  Hunan Mercedes-Benz 4S store financial service fee increased to 6%, Mercedes-Benz Finance: no restriction authority

  The incident of safeguarding the rights of female owners of Mercedes-Benz in Xi'an has come to an end, but the problem of "financial service fees" charged by dealers is still fermenting. Mercedes-Benz Auto Finance Co., Ltd. has long stated that "the company has always been in accordance with relevant laws and regulations." do not charge any financial service fees from dealers and customers ", but after the incident of female owners of Mercedes-Benz in Xi'an, the phenomenon of charging service fees by Mercedes-Benz dealers has not disappeared. Even at a Mercedes-Benz 4S store in Hunan, the financial service fee was raised from 3% to 6%. A screenshot recently exposed by netizens shows that a poster at Hunan Renfu 4S store reads "loan service fee:.

  Mercedes-Benz service charge finance 2019-04-25
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  Xi'an Dongfeng Nissan charged for financial services, but the video was deleted?

  Following the heated debate over the 2019 Xi'an Mercedes-Benz women's rights incident, Mercedes-Benz was fined 800000 yuan for illegal collection of financial service fees. A few days ago, Xi'an citizens revealed that they were charged for financial services when they bought a car in a Dongfeng Nissan 4S store. Feeling that the behavior was unreasonable, photo maker recorded it by video and posted it online. Recently, however, it has been found that all the videos forwarded by the major media have been deleted.

  Dongfeng Nissan 2020-03-26
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  Due to the disaster caused by the financial service fee, the owner of BMW sued the 4S store for a refund

  Some time ago, the incident of safeguarding the rights of Mercedes-Benz owners, which was so noisy, made the term financial service fee formally come into the eyes of consumers, and the question of "financial service fee" made many consumers confused. Since the "financial service fee" of Mercedes-Benz owners has been refunded, the fee charged for buying a car should also be refundable. Mr. Zhao, the owner of a car in Xi'an, after seeing the news about financial service fees, also felt that the financial service fees he had been charged were unreasonable, so he recently filed a lawsuit with the court. In May 2017, Mr. Zhao bought one from Xi'an Zhongbao Automobile sales and Service Co., Ltd.

  Sue BMW service charge finance car owner 4S store 2019-06-26
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  After the "Mercedes-Benz oil spill", the financial service fee disappeared, and other "service fees" appeared separately.

  In April, the "Xi'an Mercedes-Benz oil spill" moved the dark scenes of Mercedes-Benz in the industry to the national audience, and the illegal collection of "financial service fees" by 4S stores had a huge impact. The State Administration of Market Supervision recently interviewed Mercedes-Benz again: fees must not be charged illegally. According to the investigation of the domestic media, the financial service fee of "everyone shouting" has disappeared, but it has been replaced by many clearly marked charging items. A reporter visited the billboard of a 4S store in Shanghai, and the first one was the "comprehensive service charge" of 5000 yuan, including insurance and purchase tax.

  Mercedes-Benz service charge finance 2019-05-19
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  Bowo customer service pretended not to hear the hot search, and the customer service manager apologized on behalf of the company.

  The official customer service of Bowo Auto hung up the phone for consumer complaints many times. After the incident spread to the Internet, it sparked discussion among netizens and even appeared on the Weibo hot search list. "the customer actor pretended not to hear". Afterwards, the Bowo customer service manager apologized on behalf of Bowo Motor Company. In response to the negative image caused by the above incident, Manager Zhang, the customer service manager of Bowo, made an online live apology, saying that Bowo attached great importance to it and had carried out a full staff training to improve it, according to the West Lake Voice car complaint program. Manager Zhang, who represents Bowo Automobile Company, said that he deeply apologized for the inappropriate behavior of customer service. After the incident, Bowo attached great importance to it.

  Baowo 2019-03-26
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  Mercedes-Benz issued the "Service Convention"! The dealer "clearly marked the price" and charged all kinds of service fees

  After being interviewed by the General Administration of Market Supervision, Mercedes-Benz officially jointly authorized dealers to issue a "service convention" today, reiterating its legal and compliant business philosophy and promising "no bundling and compulsory consumption". Mercedes-Benz also specifically asked dealers not to charge fees in the name of Mercedes-Benz Financial Company or for customers to provide financial services for Mercedes-Benz Financial Company. "Service Convention" specific measures include: 1, the introduction of Mercedes-Benz brand passenger cars and smart brand passenger cars quality assurance policy, and from the date of the purchase invoice within 60 days or driving mileage of 3000 km.

  2019-05-23
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  A number of 4S stores in Zhengzhou still charge for financial services, and say that "it should be refunded"

  Prior to this, because the incident of protecting the rights of female Mercedes-Benz owners attracted a great deal of media attention, it not only exposed the attitude of after-sales service and problem handling of automobile brands and their 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. However, after the incident, market regulators interviewed a number of 4S stores, so most stores seem to have cancelled financial service charges. Recently, some relevant media have learned from the major 4S points in Zhengzhou that when buying a car, if you want to choose a loan to buy a car, the 4S store also gives different loan methods, but in the cost list given by the 4S store, you can still see in addition to the down payment and purchase.

  Zhengzhou service charge finance 4S store 2019-06-21
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  The first is the investigation of automobile after-sales service.

  The satisfaction of automobile sales service is of great significance to the major automobile brands, which is also an important factor that constitutes brand word-of-mouth and product reputation. On September 28th, J.D.Power, a consumer insight and market research institution, released the 2023 China after-sales Service satisfaction Research SM (CSI) report.

  Brand service satisfaction research after-sales service luxury China automobile mainstream industry average Audi Geely reports aspects 2023-09-30
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  To solve the embarrassment of power shortage, BYD mobile charging service costs 30 yuan per kilowatt-hour.

  Battery life anxiety has always been an unavoidable problem for pure electric vehicles, and the convenience of charging service is not as convenient as traditional fuel-fired vehicles, which greatly affects the convenience of users using pure electric vehicles. In order to solve the above problems and make up for the deficiencies, automobile manufacturers have launched mobile charging services to further solve the problems encountered by users in the process of use. Weilai is the first manufacturer in China to launch mobile charging service, which can provide emergency charging service for electric vehicles with insufficient electricity. Recently, BYD's official mobile charging service has also been officially launched, charging 30 yuan per kilowatt-hour. According to reports, car owners call charging services if necessary, such as halfway.

  BYD 2020-08-17
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  Federation of Industry and Commerce Automobile Chamber of Commerce: it is not illegal for dealers to charge financial services, but it should be transparent.

  On the evening of April 16, the incident of defending the rights of the female owner of Xi'an Mercedes-Benz came to an end. The female owner accepted an apology from Mercedes-Benz and reached a settlement agreement with Xi'an Star Mercedes-Benz 4S store to buy a new car plus a birthday plus 10 years of VIP, of which 15000 of the financial service fee 4S store also refunded. The female car owner in Xi'an was "seduced" to use Mercedes-Benz Finance by 4S stores in various ways, and without knowing it, she was forced to pay a financial service fee of 15000 yuan. After the incident was exposed, the issue of "service fee" of auto finance was pushed to the forefront of the waves. Is it reasonable and legal for dealers to charge financial service fees? On the evening of the 18th, the all-China Federation of Industry and Commerce automobile dealers.

  Automobile 2019-04-19
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  China Consumer Association issued a report on service satisfaction of 4S stores: German is the highest, legal score is the lowest.

  When it comes to the pre-sales and after-sales service in the new car market, the performance of the new power car companies is obviously better than that of the traditional car companies, because the sales volume of the traditional car companies is so large that they can not be managed directly by the manufacturers, which makes them inferior to the former in all kinds of services. Can only be sold by entrusting 4S store dealers, although some brands come from the same dealer group, but because of brand characteristics, different brands are also different in a variety of services.

  China Consumer Association 2020-12-01
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  2023 domestic automobile sales service satisfaction list, Japanese joint venture list!

  The satisfaction of automobile sales service is of great significance to the major automobile brands, which is also an important factor that constitutes brand word-of-mouth and product reputation. On July 20th, J.D.Power, a consumer insight and market research institution, released the 2023 China sales and Service satisfaction Research SM (SSI) report. Research

  Brand satisfaction service sales sales service research luxury automobile China car purchase consumer fuel consumption customer index 2023-07-23
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  Stunned! Weilai launches customized wedding car service

  Recently, Xilai launched the service of "exclusive wedding car and leading for love", which aims to provide exclusive "wedding car customization service" for Xilai users. According to the poster, there are a variety of Weilai models to choose from, and you can also choose to customize your own fleet of wedding cars. At the same time, it is also equipped with its own

  Service wedding car price hour netizens fleet rental package car choice wedding car at the same time market fee standard 2023-10-28
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  After-sales satisfaction list: multi-joint venture brands disappear

  Automobile after-sales service satisfaction is of great significance to the major automobile brands, which is also an important factor that constitutes brand word-of-mouth and product reputation. A few days ago, J.D. Power Jundi released the 2022 China after-sales Service satisfaction Research SM (CSI) report. Research shows that China's automobile industry in 2022

  Brand service satisfaction after-sales service luxury China mainstream automobile research obvious market industry word-of-mouth average consumer 2022-10-06
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  In order to clean up the inventory of cars, Tesla resumed the service of the supercharging station again.

  In November last year, Tesla cancelled the benefit of free wireless charging for car owners at super charging stations. Recently, Tesla resumed this service in order to promote the sales of electric cars in stock. When the Model S first went on sale, Tesla launched an after-sales service for free use of supercharging stations to boost sales of new cars. This service has also been welcomed by the majority of Model S owners, but there are more and more owners of Tesla, and the service is also used free of charge, so many unscrupulous car owners do not drive away after the charging point of the charging station, taking up too much public resources. So Tesla decided to cancel it.

  Tesla charging inventory 2019-05-22
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  Committed to the quality of service! Tesla speeds up the recruitment of service and software talents

  According to foreign media reports, Tesla is stepping up recruitment efforts after layoffs in the past year. Since July, the company's hiring has increased by 33%, mainly for service and software developers. Tesla started the company in May last year, with only 40, 000 employees at that time. After the restructuring, the company's employees were reduced to 35000, but by the end of last year, the company's employees had reached 45000. At the beginning of this year, Tesla again announced that he would cut 7 per cent of his workforce, thereby increasing the productivity of Model 3. Recently, Tesla's recruitment speed has improved again. According to the research.

  Tesla service and software recruitment 2019-09-21
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  Mercedes-Benz asked dealers not to charge for financial services, and the General Administration of Market Supervision interviewed Mercedes-Benz.

  It has been a month since the incident of protecting the rights of the female owner of the Xi'an Mercedes-Benz oil spill, which has aroused widespread concern after the incident, which not only exposed the after-sales service and problem handling attitude of the Mercedes-Benz brand and its 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. There is much debate on the issue of financial service fees charged by dealers on the Internet. Some netizens think that this is a market behavior, and it is impossible to intervene even if they want to intervene, while netizens with another voice think that this is against the provisions of the law. But after the incident, some Mercedes-Benz 4S stores even raised the loan service fee from 3% to 6% despite the storm of public opinion. A poster at Hunan Renfu 4S store reads ".

  Mercedes-Benz dealers finance 2019-05-11
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  Maybe people will die, to the end of cancer-Tesla's service attitude infuriates car owners.

  The Tesla electric car brand with a price of one million yuan is at least a luxury brand, and the service level should have the mainstream level of luxury cars, right? Mr. Chen's Tesla car in Ningbo broke down. When he was about to negotiate with the service center, he did not expect that a few words from the service manager made him very helpless. On Feb. 2, Mr. Chen said that his Tesla car broke down when it was recharged in the middle of the super-charging pile, and then towed the car to the Tesla Service Center in Hangzhou for repair. It is understood that the white Tesla Model S was bought by Mr. Chen in August 2014 and cost about 1 million yuan. ...

  Tesla 2019-02-21
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  Change the soup without changing the dressing? When the "financial service fee" of 4S store is gone, there is another "notarization fee".

  Following the "Xi'an Mercedes-Benz woman" incident, 4S stores increased the cost of financial services in the car purchase fee and other problems. But now, although there is no financial service fee, there is an extra notarization fee. In addition, there are a lot of fees such as insurance, listing, GPS and so on. Prior to this, the Mercedes-Benz woman incident attracted a high degree of media attention, which not only exposed the after-sales service and problem handling attitude of automobile brands and their 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. However, after the incident, market regulators interviewed a number of 4S stores, so most stores cancelled financial service fees. ...

  Service charge finance 2019-05-27
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  The Department of Commerce of Shandong Province clearly defines the "financial service charge" of 4S stores.

  Since the protection of the rights of female owners of Mercedes-Benz in Xi'an, Mercedes-Benz has actually been at the forefront of the wind and waves. Although the Xi'an incident ended temporarily with a settlement between the two sides, the impact of this incident is far from over. In particular, the "hidden rules" of the industry of "financial service fees" have been pulled out in this incident. A few days ago, some media exposed that Qingdao Tongxin Automobile sales and Service Co., Ltd. forced consumers to buy insurance in the store and charge a service fee for loans to buy cars. At present, the sales staff involved have been suspended. Liu Peng, general manager of Qingdao Tongxin Automobile sales and Service Co., Ltd., said that the next step will carefully sort out the internal management of the company.

  Shandong Province Service charge Finance 4S Store 2019-08-25