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  After-sales satisfaction list: multi-joint venture brands disappear

  Automobile after-sales service satisfaction is of great significance to the major automobile brands, which is also an important factor that constitutes brand word-of-mouth and product reputation. A few days ago, J.D. Power Jundi released the 2022 China after-sales Service satisfaction Research SM (CSI) report. Research shows that China's automobile industry in 2022

  Brand service satisfaction after-sales service luxury China mainstream automobile research obvious market industry word-of-mouth average consumer 2022-10-06
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  The first is the investigation of automobile after-sales service.

  The satisfaction of automobile sales service is of great significance to the major automobile brands, which is also an important factor that constitutes brand word-of-mouth and product reputation. On September 28th, J.D.Power, a consumer insight and market research institution, released the 2023 China after-sales Service satisfaction Research SM (CSI) report.

  Brand service satisfaction research after-sales service luxury China automobile mainstream industry average Audi Geely reports aspects 2023-09-30
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  Luo Bingchun, an after-sales expert from Guangben, joined Xiaopeng Motor after Toyota senior executive Miyashita Shinji.

  After Toyota senior executive Miyashita Shinji, Xiaopeng hired Luo Bingchun, an after-sales expert from Guangzhou Auto Honda. On February 27, Xiaopeng announced that Mr. Luo Bingchun recently officially joined Xiaopeng as the after-sales senior director, responsible for the overall management of after-sales. Having worked in the automotive industry for more than 20 years, Luo Bingchun has accumulated rich experience in after-sales quality management, product and service development, technical training and service network construction in Guangzhou Automobile Honda and Guangzhou Auto Fiat. Luo Bingchun has established a perfect CSI (customer satisfaction) market survey and evaluation system in Guangzhou Auto Honda, and developed market quality information collection.

  Toyota 2019-02-27
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  Six times in 10 days of maintenance, the demolition blogger shed tears at the scene, Iveco officially apologized

  Travel blogger Yang Xu's travels recently posted a video on Weibo saying that his newly bought Iveco RV broke down and took ten days to repair it six times. The blogger shed tears because of the twists and turns on the road to safeguarding his rights. The blogger said that the Iveco RV had malfunctioned since April 26 and the dashboard showed a failure of the emission system. In the next few days, I went to Bayannur Iveco after-sales service station and Yinchuan Iveco after-sales service station for maintenance, but failed to solve the problem. At the Iveco after-sales service point in Yinchuan, staff cleaned the nozzles of the vehicle emission system and charged a fee of 300 yuan. ...

  Iveco 2021-05-09
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  Tesla's national unified maintenance price list is made public, and the cost is only half of the BBA brand.

  ​ for car dealers, the sale of cars is its main source, and after-sales service is the main source of profit. Compared with ordinary joint venture brands, the after-sales service fees of luxury brands are much higher, and due to the different dealers authorized by car companies, the after-sales service charges can not be unified. Recently, Tesla, as the representative of the new power, changed the traditional model and made the maintenance price list public.

  Tesla 2021-02-23
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  Guanzhi was exposed that 4S was closed and the headquarters was empty? Baoneng responded

  Recently, a document entitled "consumption warning on Guanzhi Brand cars" issued by Shandong Automobile Circulation Association has aroused hot discussion on the Internet. according to the contents of the document: the consumer rights workstation of Shandong Automobile Circulation Association received a number of complaints from owners of Guanzhi cars in Jinan about after-sale repair and maintenance without after-sale 4S stores.

  Cars services groups repairs car owners sales customers after-sales service service providers problems maintenance investment consumption national company 2022-05-18
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  The customer service of Baowo manufacturer became famous. When I heard the "media", I immediately hung up the phone.

  After-sales customer service of automobile manufacturers is an important channel for consumers to complain and feedback, representing the official attitude towards consumers and dealing with problems, providing consulting services for consumers and a way to solve problems. However, the official customer service of this brand is amazing, which is really unthinkable. The thing is, recently, some media received a complaint from Ms. Zhang, a consumer, that the Baowo BX5 car she bought for two months suddenly slowed down on the highway, the engine fault light was on, stalled, and was nearly rear-ended, and the problems of continuous maintenance in the 4S store were still repeated and could not be repaired. Ms. Zhang wanted to return the car. Ms. Shouzhang.

  Baowo 2019-03-23
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  Porsche Cayenne suddenly stalled and 4S store maintenance was delayed again and again.

  According to relevant media reports, Ms. Ma's car in Qingdao suddenly stalled while driving and was never able to start again. Ms. Ma found the 4S store many times to negotiate with after-sales service, and everyone's answer was the same: let Ms. Ma and so on. What exactly is the situation? Ma, a woman in Qingdao, spent more than 1.2 million on a Porsche Cayenne SUV in November 2018 and has been driving around the city since. On July 6, when Ms. Ma and her husband went home, the car suddenly stalled when it arrived at the underground garage of the community, and it could not be started. at the time of the accident, the vehicle only drove more than 10,000 kilometers. Then Ms. Ma.

  Porsche driving 4S store 2019-07-15
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  Suddenly close the door! A Volkswagen 4S store in Nanchang went missing.

  According to Jiangxi Minsheng Radio FM1019, a SAIC-Volkswagen 4S store in Nanchang suddenly ran away, resulting in a large number of customers unable to take over after-sales service in the store, triggering persistent complaints from car owners. The main problems are that the "gift or purchase maintenance" can not be solved. It is understood that from October 27 to November,

  Service Automobile Nanchang Company sales Volkswagen Limited Automobile sales car owner Nanchang City Zhimin Co. Ltd. problem handling Operation 2022-11-21
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  The new energy car of Buy Zhongtai broke down, and the only service store is 400 kilometers away.

  Recently, Mr. Wei of Liuzhou encountered a problem. The new energy car he bought was actually a transferred "second-hand car". What made him even more surprised was that the car had broken down now, but there was only one after-sales service store left in Guangxi. This service store is 400 kilometers away in Dongxing City. How to repair and how to repair it has become Mr. Wei's biggest problem. In April this year, Mr. Wei bought a Zhongtai E200 new energy vehicle at a price of 68000 yuan. However, when going through the relevant procedures, Mr. Wei found that the new energy vehicle he bought was actually a "second-hand car". According to Mr. Wei, it was sold at that time.

  Zhongtai new energy 2019-12-26
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  Weimar has no pay again!

  According to the latest report of the Securities Daily, Weimar suspended its salary again after narrowing the salary range. At present, only the director and above of the middle and high level of the company are paid, while others are suspended. As of press time, Weimar did not respond to the news. The whole Weimar is in chaos, when it is left to Wilma.

  Weimar cars problems services wages companies after-sales service factories aspects dealers netizens car owners travel maintenance difficulties 2023-06-30
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  The car owner and the 4S store are very helpless, and there is really something wrong with this autonomous car company.

  At a time when the auto industry is focused on leading car companies, a number of marginal autonomous car companies have frequent problems, and what car owners are worried about has finally happened. As manufacturers stop production, stop the supply of spare parts, cheetah dealers have no choice but to issue a collective statement, decided to stop free after-sales service. Recently, many Cheetah owners reported frequent vehicle failures, 4S stores can not be found, manufacturers do not send accessories can not be repaired. According to media reports, Ms. Zhang from Taiyuan, Shanxi Province, bought a car at the Cheetah 4S store in Huizhong Motor Home two years ago, but it has not made Ms. Zhang worry since she opened the cheetah car. The engine is abnormal.

  Cheetah car 2020-08-24
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  After Xi'an Mercedes-Benz oil spill to protect its rights: the General Administration of Market Supervision interviewed Mercedes-Benz and asked Mercedes-Benz to rectify the mess in its 4S store.

  It has been a month since the incident of protecting the rights of the female owner of the Xi'an Mercedes-Benz oil spill, which has aroused widespread concern after the incident, which not only exposed the after-sales service and problem handling attitude of the Mercedes-Benz brand and its 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. On May 10, the State Administration of Market Supervision interviewed Mercedes-Benz in response to the problems exposed by the incident, asking Mercedes-Benz to rectify some long-standing and widespread problems. In particular, 4S stores charge "financial service fees", misinterpret the car "three packages" regulations, bundled sales, compulsory consumption, extra price increases, poor after-sales service quality and so on. The relevant departments and bureaus of the General Administration of Market Supervision are responsible.

  Mercedes Benz 2019-05-10
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  Maintenance is difficult! Weima Haikou 4S stores are all closed

  According to the Hainan Special Economic Zone News, all the Weima 4S stores in Haikou, Hainan Province are closed, with car problems, no after-sale and no accessories, making it difficult for more than 2000 car owners to maintain and repair. The owner of a Weima car told the unfortunate experience of buying a car in order to catch the "last bus" subsidized by new energy.

  Weimar car owner Wanan Haikou Company problem repair Accessories will Mars Master maintenance Service official 2023-05-14
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  Junma car fell down and dealers withdrew from the net one after another, and Zhongtai promised to solve the after-sales problem.

  Due to the great difficulties encountered in the business process, Junma Motor, which has just been established for two years, has been almost unsustainable, the news of dissolution and bankruptcy has been frequently reported, and Junma dealers have also protected their rights for many times, and the after-sales problems of many car owners can not be guaranteed. Zhejiang Zhongtai Automobile sales Co., Ltd. issued a statement promising to solve the after-sales service problem of Junma Automobile, according to media reports. On October 24, Zhongtai issued a note saying: since the establishment of Changsha Junma Automobile sales Co., Ltd., due to the severe market environment and its own poor response, Junma sales has encountered great difficulties in the process of operation. Zhejiang Zhongtai Automobile sales Co., Ltd.

  Junma car 2019-10-25
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  The truck had a flat tire and Tesla ejected 5 airbags! After-sale: to protect the driver

  According to media reports, a Tesla Model 3 suddenly popped up at five airbags as it passed a traffic light in Yuanzhou District of Yichun City on August 30. The owner said that when he drove Tesla without a physical collision, the airbags would all bounce off. Now that the insurance company is unwilling to pay for it, who should be responsible for the loss? At present, the owner's vehicle has been sealed in Tesla Nanchang after-sales service center for inspection. According to the certificate issued by the police, at about 17: 04 on August 30, the owner of Tesla exploded while driving his car through the traffic light at the intersection of Yishang Avenue and Chunhui Road.

  Tesla 2021-09-08
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  Mercedes-Benz asked dealers not to charge for financial services, and the General Administration of Market Supervision interviewed Mercedes-Benz.

  It has been a month since the incident of protecting the rights of the female owner of the Xi'an Mercedes-Benz oil spill, which has aroused widespread concern after the incident, which not only exposed the after-sales service and problem handling attitude of the Mercedes-Benz brand and its 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. There is much debate on the issue of financial service fees charged by dealers on the Internet. Some netizens think that this is a market behavior, and it is impossible to intervene even if they want to intervene, while netizens with another voice think that this is against the provisions of the law. But after the incident, some Mercedes-Benz 4S stores even raised the loan service fee from 3% to 6% despite the storm of public opinion. A poster at Hunan Renfu 4S store reads ".

  Mercedes-Benz dealers finance 2019-05-11
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  China Consumer Association issued a report on service satisfaction of 4S stores: German is the highest, legal score is the lowest.

  When it comes to the pre-sales and after-sales service in the new car market, the performance of the new power car companies is obviously better than that of the traditional car companies, because the sales volume of the traditional car companies is so large that they can not be managed directly by the manufacturers, which makes them inferior to the former in all kinds of services. Can only be sold by entrusting 4S store dealers, although some brands come from the same dealer group, but because of brand characteristics, different brands are also different in a variety of services.

  China Consumer Association 2020-12-01
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  Net exposed: Geely, Honda and other 4S stores black investigation, some of the content was not done at all

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  Geely car 2019-11-25
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  BYD ranked first in the number of complaints in 2018, and was interviewed and supervised by Shenzhen Consumer Council again.

  The BYD brand successfully won the first place in the 2018 Automobile Product Complaints report released by the China Consumer Association, becoming the brand with the largest number of complaints and the worst after-sales service in the year. Recently, BYD car was interviewed by Shenzhen Consumer Committee because of frequent consumer complaints. Shenzhen Consumer Council released news that recently received a number of consumer complaints about BYD Automobile sales and Service Co., Ltd., consumers reported that the sales link was forced to mortgage, old models are not compatible with the new GB charging piles, multimedia software can not be personalized choice to uninstall and other problems. Therefore, Shenzhen Consumer Council entered BYD on April 16.

  BYD number one 2019-04-29