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Atez abnormal sound to protect the rights
Due to the serious problem of abnormal sound of AB posts, FAW Mazda Atez suffered a large number of complaints online earlier, and even car owners' rights protection incidents occurred. Manufacturers have given solutions and official responses, it is not clear whether users can completely solve the problem, but so far there will still be abnormal complaints online, and then affect the terminal sales of Atez. Recently, it has been reported that FAW Mazda 4S store has launched a "full refund and exchange" policy to buy Atez. Judging from the posters of the 4S store, consumers who buy the whole range of Atez models can be fully refunded and exchanged before August 31, 2021, including purchase tax and compulsory insurance as long as there are abnormal noise problems. One side.
Some netizens revealed that the owners of CX-4 cars in Beilun District, Zhejiang Province, went to the distribution store to pull banners to protect their rights, because the abnormal noise of the new car was serious and could not be solved, so they had no choice but to go to the distribution store to protect their rights. Judging from the pictures of the revelations, the banner posted on the body of the Mazda CX-4 read, "the new Mazda car is noisy and asked me to take it apart and repair it. The problem cannot be solved." According to the netizen, the basic positioning is the problem caused by reducing the cost of car paint, and there is also a strong abnormal noise in the CX-4 of the same production line, and the problem of abnormal noise also needs to be solved at a high cost, so the manufacturer does not dare to issue an official statement or even make a positive response. The netizen also.
in 2019, in the face of months of declining sales of the Mazda brand, in order to revive market sales, almost all of its models were replaced, including a number of models from two domestic joint ventures. However, since FAW Mazda brought new Atez and CX-4 models, there has been a sharp increase in the number of complaints falling into the "abnormal sound door".
Mazda, whose terminal price remains strong, has also received the biggest discount in history, with insiders enjoying a 30% discount, the lowest price in the brand's history. Recently, FAW Group released the latest purchase price for the employees of the Atez model, with the guidance price for all models reduced to 13.98-164000 yuan, while being exempt from purchase tax. If such a price were put on the market, it would be unthinkable. According to the news recently released by FAW Service Trade, a subsidiary of FAW Group, FAW Mazda Atez has a batch of vehicles to be dealt with and sold to group employees. Sources show that this batch of Atez is in stock and has been carried out at the same time.
The ranking of automobile complaints was officially announced in the first half of 2020. According to the statistics of the car quality net, a total of 42000 valid complaints were received in the first half of the year, of which the number of complaints in the second quarter reached a quarterly record of 25000. It reflects that although the current automobile consumption is in the doldrums, the awareness of consumer complaints and rights protection continues to rise. Specifically, there are nine joint venture cars in the top 10 rankings, and the proportion of complaints about Japanese cars continues to rise, with a total of four models on the list, while independent brands account for only one. 1. FAW Mazda Attaz is one of the two models currently on sale under FAW Mazda, but such important products have been published repeatedly.
FAW Mazda's Atz and CX-4 models broke out, and many car owners complained online that there were problems such as abnormal noise in the center console and AB pillar in the new car, which greatly affected the driving experience. With the increasing number of complaints from car owners, there was also a situation of safeguarding the rights of Mazda owners. Due to the failure of manufacturers and 4S stores to completely solve the problem of abnormal noise of new cars, the problem of abnormal noise of FAW Mazda continues to ferment online. In response to this matter, the relevant person in charge of Mazda's China Brand Department told the media, "on issues related to Atez, FAW Mazda has contacted the car owner for information understanding and docking." The technical team is also conducting problem research. ...
With the initial results of epidemic control in the domestic car market, the previously suppressed sales demand of car companies has also been gradually released, leading to a slight rise in the market. In this regard, with the increase in sales, the complaint rate of its models has also increased to a certain extent. According to the latest statistics on the number of complaints made by car quality net in May, Mazda Atez reached the top again with the highest number of complaints after April.
Today, the ranking of car complaints over the past month has been obtained from the car quality website. In terms of brand attributes, the top 10 rankings include three independent models and seven joint venture models. From a national point of view, the models complained about are mainly Japanese models, accounting for 40%. In addition, German, legal and independent models are also on the list, of which three independent brands are on the list, two German models are on the list, and one is French. Judging from the specific ranking, the models at the top of the list are all Atez models owned by FAW Mazda, with 129 complaints in that month. The main problems of complaints are abnormal body noise, abnormal noise inside the car, abnormal noise in the center console and outlier.
It has always been the sales strategy of the Mazda brand to use value marketing instead of "price for quantity", but in February, many sales channels have given news of the price of more than 130000 or 140000 packets of Mazda Atez, which means that Mazda also has to reduce the price to get rid of inventory.
is approaching the annual March 15 Consumer Rights Day, and complaints in all areas have attracted consumers' attention. After reaching the top of the China Consumer Association last year, the number of complaints in the automobile industry remains high this year, second only to food safety.
Just after July, the latest issue of the car Complaints list came out. Unlike the sales list, the top 10 models on the complaint list are not glamorous. According to the list, there is only one independent model in the top 10, and the others are all joint ventures. From a national point of view, the models complained about include four German models and three Japanese models, while legal, Korean and autonomous models are all one. In the top ten models, the most complained problems include abnormal noise of car body, abnormal noise of center console, abnormal noise of braking system, abnormal noise of gearbox, sudden setback of gearbox, gearbox jitter and so on. In terms of specific models, FAW Mazda Atez continues to dominate the list with 293 complaints.
As the main selling model of FAW Mazda, Mazda Atez launched six models with a price of 17.58-239800 yuan, of which three 2.0L models sold for 17.58-198800 yuan and three 2.5L models for 19.98-239800 yuan.
In October 2020, the Automobile Complaints list was first released in September, and the complaint rankings of 10 models were officially confirmed. Generally speaking, all the models on the list are joint venture brands, among which a number of FAW models stand out on the list, including FAW Mazda, FAW-Volkswagen and FAW-Volkswagen Audi. In terms of specific models, FAW Mazda Atez and CX-4 are at the top of the list for many months. these two models are frequently complained by car owners because of abnormal body noise, center console noise, brake system noise, gearbox noise and other reasons, with 129 and 122 complaints in that month. Root.
On Aug. 15, the new Mazda CX-4 officially launched, and the new car owners will upgrade and optimize their smart security and comfort configurations. The official guiding price is. As a modified model, the new Mazda CX-4 is consistent with the current model in appearance, still using the Mazda family soul design, the large shield intake grille is surrounded by silver chromium plated strips, and the chrome decoration is integrated with the willow leaf headlights on both sides. As a compact SUV, the new CX-4 length, width and height 4637/1855/1531mmm, wheelbase 2700mm. The interior design of the new CX-4 will not be much different from the current model.
On December 24, FAW Mazda officially responded to the rumors of "dissolution" and "suspension of production", saying that the online news was artificial and fabricated, and that Mazda Motor Co., Ltd. and FAW Mazda had never published the relevant content. at present, FAW Mazda is prepared to pursue the legal responsibility of rumor mongers. FAW Mazda also said that the current business situation of FAW Mazda is stable, and its products, brands and service measures in 2021 are being promoted in an orderly manner. Recently, an unconfirmed "regional reliable news" Wechat picture circulated on the Internet, the screenshot shows that FAW Mazda will be disbanded, stop production, the follow-up arrangements are also disclosed in the news. The message shows.
With the arrival of the last day of each month, it means that the list of various models is coming, although the list of models sold has not been released yet, but the list of model complaints has been released first. According to Automotive quality Network's latest list of car complaints over the past month, there were many seats on the German-Japanese butcher list, which performed better in July this year.
For a long time, many consumers have been very curious about the car prices offered by automobile manufacturers to their internal employees. Will the internal discount rate be much lower than the terminal market price? Recently, "Automotive Industry concern" learned from relevant channels of FAW that the purchase price of Atez's employee activities is much lower than the market transaction price, basically low.
In May this year, Mr. Xu from Jiaxing, Zhejiang Province, bought a red flag HS5 from Jiaxing Heqi sales and Service Co., Ltd., the price of a naked car was 180000 yuan. Who knew that the car made a strange noise after only a week of picking up the car. At first, there were only abnormal noises in several parts, but then it gradually became serious. Mr. Xu said that at first there was a problem with the left and right AB column and the dashboard, and then there was a problem with the skylight. In the driving, you can obviously hear a similar friction sound, and the creaking sound sounds very uncomfortable. After the abnormal sound of the red flag HS5, Mr. Xu also went to the 4S store many times to reflect the problem, the 4S store.
After four consecutive months of rising sales, Mazda fell again in August. A few days ago, Mazda China announced its August sales results, which were 17327 vehicles in August, down 2.27% from the same period last year, mainly due to the weak growth of FAW Mazda. In August, FAW Mazda sold 5013 vehicles, down 35.03 per cent from a year earlier, while Changan Mazda sold 12314 vehicles, up 22.98 per cent from a year earlier, according to official data. In terms of specific models, Mazda 3 Oncella had the highest sales, with 7268 vehicles sold in August, followed by CX-4 and CX-... respectively.
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