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  General Administration of Market Supervision: bundling sale of new energy vehicles for testing fees is prohibited

  On August 26, the State Administration of Market Supervision issued a notice on standardizing the testing fees of new energy vehicles. All motor vehicle inspection institutions should strictly follow the relevant provisions of the Price Law, such as the provisions on the implementation of explicit pricing of goods and services, and standardize the behavior of price collection. For services that can be broken down into multiple items and standards, each project and standard shall be clearly marked, and mixed pricing or bundling sales shall be prohibited. All motor vehicle testing institutions should, according to the structural characteristics of new energy vehicles, set up real and reasonable testing charging items, list the contents of services, clearly mark prices and operate in good faith, and shall not charge fees for services that are not really provided. There is.

  New energy vehicle 2021-08-26
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  Xi'an Dongfeng Nissan charged for financial services, but the video was deleted?

  Following the heated debate over the 2019 Xi'an Mercedes-Benz women's rights incident, Mercedes-Benz was fined 800000 yuan for illegal collection of financial service fees. A few days ago, Xi'an citizens revealed that they were charged for financial services when they bought a car in a Dongfeng Nissan 4S store. Feeling that the behavior was unreasonable, photo maker recorded it by video and posted it online. Recently, however, it has been found that all the videos forwarded by the major media have been deleted.

  Dongfeng Nissan 2020-03-26
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  There was a problem as soon as it was put on the market, and the license fee for zero-running cars was as high as 5000 yuan.

  On September 28th, Zero Automobile's brand-new model C11 was officially launched, with a total of three models, namely, the luxury version, the premium version and the performance version, with a subsidized price of 15.98-199800 yuan. According to the plan, deluxe and premium versions will be delivered in October, while the performance version will not be delivered until April next year. The Zero running C11 is a mass production model based on the Zero running C-more concept car, with a fully closed intake grille on the front face and a rounded overall design style, such as through headlights and hidden door handles. In terms of size, the new car is long, wide and high.

  Zero running car 2021-09-30
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  Federation of Industry and Commerce Automobile Chamber of Commerce: it is not illegal for dealers to charge financial services, but it should be transparent.

  On the evening of April 16, the incident of defending the rights of the female owner of Xi'an Mercedes-Benz came to an end. The female owner accepted an apology from Mercedes-Benz and reached a settlement agreement with Xi'an Star Mercedes-Benz 4S store to buy a new car plus a birthday plus 10 years of VIP, of which 15000 of the financial service fee 4S store also refunded. The female car owner in Xi'an was "seduced" to use Mercedes-Benz Finance by 4S stores in various ways, and without knowing it, she was forced to pay a financial service fee of 15000 yuan. After the incident was exposed, the issue of "service fee" of auto finance was pushed to the forefront of the waves. Is it reasonable and legal for dealers to charge financial service fees? On the evening of the 18th, the all-China Federation of Industry and Commerce automobile dealers.

  Automobile 2019-04-19
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  After the "Mercedes-Benz oil spill", the financial service fee disappeared, and other "service fees" appeared separately.

  In April, the "Xi'an Mercedes-Benz oil spill" moved the dark scenes of Mercedes-Benz in the industry to the national audience, and the illegal collection of "financial service fees" by 4S stores had a huge impact. The State Administration of Market Supervision recently interviewed Mercedes-Benz again: fees must not be charged illegally. According to the investigation of the domestic media, the financial service fee of "everyone shouting" has disappeared, but it has been replaced by many clearly marked charging items. A reporter visited the billboard of a 4S store in Shanghai, and the first one was the "comprehensive service charge" of 5000 yuan, including insurance and purchase tax.

  Mercedes-Benz service charge finance 2019-05-19
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  The regulatory authorities will specially regulate the bundled insurance sales of 4S stores.

  Previously, due to the "Mercedes-Benz" time triggered 4s stores to charge financial services fees is reasonable triggered a heated debate among the whole people. What seems to be an ordinary rights incident has changed the hidden rules of the automobile sales industry for many years. After the financial service fee, the behavior of 4S store bundling insurance will also be punished. According to relevant media, in order to effectively safeguard the rights and interests of consumers and effectively deal with market chaos such as bundled car insurance, the regulatory department decided to carry out special rectification work on bundled insurance by concurrent-business agencies in 4S stores. The target of this rectification is 4S stores with concurrent-business insurance agency business license under local jurisdiction, with the goal of safeguarding consumers' rights and interests and standardizing market order.

  Sales 4S store 2019-08-11
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  Mercedes-Benz asked dealers not to charge for financial services, and the General Administration of Market Supervision interviewed Mercedes-Benz.

  It has been a month since the incident of protecting the rights of the female owner of the Xi'an Mercedes-Benz oil spill, which has aroused widespread concern after the incident, which not only exposed the after-sales service and problem handling attitude of the Mercedes-Benz brand and its 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. There is much debate on the issue of financial service fees charged by dealers on the Internet. Some netizens think that this is a market behavior, and it is impossible to intervene even if they want to intervene, while netizens with another voice think that this is against the provisions of the law. But after the incident, some Mercedes-Benz 4S stores even raised the loan service fee from 3% to 6% despite the storm of public opinion. A poster at Hunan Renfu 4S store reads ".

  Mercedes-Benz dealers finance 2019-05-11
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  Hunan Mercedes-Benz 4S store financial service fee increased to 6%, Mercedes-Benz Finance: no restriction authority

  The incident of safeguarding the rights of female owners of Mercedes-Benz in Xi'an has come to an end, but the problem of "financial service fees" charged by dealers is still fermenting. Mercedes-Benz Auto Finance Co., Ltd. has long stated that "the company has always been in accordance with relevant laws and regulations." do not charge any financial service fees from dealers and customers ", but after the incident of female owners of Mercedes-Benz in Xi'an, the phenomenon of charging service fees by Mercedes-Benz dealers has not disappeared. Even at a Mercedes-Benz 4S store in Hunan, the financial service fee was raised from 3% to 6%. A screenshot recently exposed by netizens shows that a poster at Hunan Renfu 4S store reads "loan service fee:.

  Mercedes-Benz service charge finance 2019-04-25
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  Buying a Jaguar luxury car found that the smell was serious: the car owner refused to give the manufacturer a settlement fee of 80,000 yuan.

  After the owner of a car in Shanghai spent 600000 on a Jaguar luxury car, his children coughed and got sick one after another. the inspection found that the smell in the car was serious, and the 4S store said the smell was harmless. Finally, the manufacturer offered to plastic the soundproof damping and give it a settlement fee of 80,000 yuan, and the car owner refused and appealed. Let's take a look at what this is all about. At the end of 2013, Mr. Jiang spent 500000 yuan on a Jaguar in Shanghai, which paid nearly 600000 yuan for the license. After driving for a period of time, I found that there was a strange smell in the car, but I didn't pay much attention to the new car. However, more than a year later, the smell not only did not go away, but became more serious. At the same time, after buying a car.

  Jaguar the owner. 2019-05-28
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  Another one! The radio host was swearing by the manager of 4S store during the live broadcast.

  Since not long ago, because Dongfeng Honda 4S store illegally charged renewal deposit, sought the media to solve the incident was exposed, was liked by many netizens. Because under the pressure of the media, it has not only helped consumers get back their legitimate interests, but also exposed the illegal collection of renewal deposits in the entire automobile industry, which has attracted a lot of attention recently.

  4S store 2020-05-21
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  The old car owner continued to be hit, Tesla China announced an increase in charging fees.

  On the occasion of the National Day and the Mid-Autumn Festival, Tesla China brought two pieces of news to car owners, making old car owners restless again. On Oct. 1, officials announced that the domestic Model 3 will be sold at a reduced price of up to 34000 yuan, while supercharging fees will be raised to make up for the increase in the operating cost of the charging network. For some old car owners, the official price reduction is undoubtedly a blow to themselves, and some car owners have experienced the accident of "just raising the car yesterday, lowering the price today". In addition, Tesla also announced an increase in supercharging fees, old car owners seem to have suffered two blows in one day, and some car owners even sigh.

  Tesla Model 3 2020-10-03
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  Buying a Mercedes-Benz luxury car is accepted by the "overlord clause" 4S store: as stipulated in the business license

  Mr. Hou bought a Mercedes-Benz E300 at a Zhengzhou Huisheng Mercedes-Benz 4S store in Zhengzhou in May. According to Mr. Hou, after he took the car away, when he was sorting out the bill, he found that there was a bill of 13350 yuan. Mr. Hou seldom wondered about this fee, so he called the 4S store and made it clear that it was a loan from Mr. Hou to buy a car. Charge Mr. Hou three points of service fee. Mr. Hou then called the Beijing factory and the Beijing headquarters to ask about the reasonableness of the fee, and the other side made it clear that the 4S store was not allowed to charge customers. Mr. Hou felt that he was suffering.

  Buy a car 4S store rules 2019-08-12
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  After Xi'an Mercedes-Benz oil spill to protect its rights: the General Administration of Market Supervision interviewed Mercedes-Benz and asked Mercedes-Benz to rectify the mess in its 4S store.

  It has been a month since the incident of protecting the rights of the female owner of the Xi'an Mercedes-Benz oil spill, which has aroused widespread concern after the incident, which not only exposed the after-sales service and problem handling attitude of the Mercedes-Benz brand and its 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. On May 10, the State Administration of Market Supervision interviewed Mercedes-Benz in response to the problems exposed by the incident, asking Mercedes-Benz to rectify some long-standing and widespread problems. In particular, 4S stores charge "financial service fees", misinterpret the car "three packages" regulations, bundled sales, compulsory consumption, extra price increases, poor after-sales service quality and so on. The relevant departments and bureaus of the General Administration of Market Supervision are responsible.

  Mercedes Benz 2019-05-10
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  Mercedes-Benz issued the "Service Convention"! The dealer "clearly marked the price" and charged all kinds of service fees

  After being interviewed by the General Administration of Market Supervision, Mercedes-Benz officially jointly authorized dealers to issue a "service convention" today, reiterating its legal and compliant business philosophy and promising "no bundling and compulsory consumption". Mercedes-Benz also specifically asked dealers not to charge fees in the name of Mercedes-Benz Financial Company or for customers to provide financial services for Mercedes-Benz Financial Company. "Service Convention" specific measures include: 1, the introduction of Mercedes-Benz brand passenger cars and smart brand passenger cars quality assurance policy, and from the date of the purchase invoice within 60 days or driving mileage of 3000 km.

  2019-05-23
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  A number of 4S stores in Zhengzhou still charge for financial services, and say that "it should be refunded"

  Prior to this, because the incident of protecting the rights of female Mercedes-Benz owners attracted a great deal of media attention, it not only exposed the attitude of after-sales service and problem handling of automobile brands and their 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. However, after the incident, market regulators interviewed a number of 4S stores, so most stores seem to have cancelled financial service charges. Recently, some relevant media have learned from the major 4S points in Zhengzhou that when buying a car, if you want to choose a loan to buy a car, the 4S store also gives different loan methods, but in the cost list given by the 4S store, you can still see in addition to the down payment and purchase.

  Zhengzhou service charge finance 4S store 2019-06-21
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  The March 15 party is proposed to be on the blacklist of cars, and the owners of these major brands should pay attention.

  According to the news released by the Central Radio and Television head Office, after approval, in order to do a good job in the prevention and control of COVID-19, the broadcast of the March 15 evening party of the Central Radio and Television Station in 2020 was postponed, and the specific broadcast time was announced in advance. It turned out that it would soon be the March 15 gala in 2020, and this time of year was "Consumer Rights Day". Some industry insiders, consumer fraud and violations of consumer rights and interests were pushed to the front of the curtain, and the whole country was exposed. According to the national complaint statistics released by the China Consumer Association in 2019, "cars and parts" once again topped the list, far surpassing the clothing industry and the food industry, which ranked second and third.

  Automobile industry 2020-03-09
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  The whole journey is high energy! The recording of the conversation between the car owner and the executives of the 4S store was exposed.

  New developments in the 660000 Mercedes-Benz oil spill incident, with the assistance of the Market Supervision Administration, the female Mercedes-Benz owner formally negotiated with the Mercedes-Benz 4S store, the 4S store apologized, and the Mercedes-Benz side agreed to a refund, but the negotiation was to no avail. The female owner raised three questions to the Mercedes-Benz 4S store, which accused the Mercedes-Benz 4S store of "inducing fraud" to charge 15000 of the "financial service fee". On April 13, the birthday of the female Mercedes-Benz owner, the owner met and discussed with the Mercedes-Benz 4S store. The two sides had more than three hours of communication and consultation in the hi-tech branch of Xi'an Market Supervision and Administration, but finally broke up in discord. At about 18:30 that day, the owner of the car started.

  Exposure 2019-04-14
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  Mercedes-Benz was named by the Banking Insurance Supervision Bureau, how to avoid the pit to buy a car?

  A few days ago, the Consumer Rights Protection Bureau of the China Banking and Insurance Regulatory Commission (hereinafter referred to as the "Bancassurance Regulatory Bureau") issued a circular on the infringement of the legitimate rights and interests of consumers by Mercedes-Benz Auto Finance Co., Ltd. The investigation of the Bancassurance Regulatory Bureau shows that Mercedes-Benz Auto Finance Co., Ltd. (hereinafter referred to as Mercedes-Benz Finance) has a number of tort acts such as "publicity materials do not clearly specify the provider of loan products" and "service price information disclosure does not meet the requirements". Subsequently, Mercedes-Benz responded by modestly accepting the advice and guidance put forward by regulators. For ordinary consumers, buying a car is a happy thing, but it is often because of some fees and.

  Mercedes Benz 2022-02-13
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  To crack down on fraudulent consumption and compulsory consumption, Shaanxi Market Regulatory Bureau first launched law enforcement action.

  Affected by the Xi'an Mercedes-Benz incident, the "inside story" of charges in the automobile sales industry was exposed, causing great shock and repercussions in the national automobile distribution industry. Today, Shaanxi Province, where the incident is located, decided to launch a chaotic law enforcement action in the consumer sector, and the eyebrows quickly spread to the whole country. The Shaanxi Provincial Market Supervision and Administration Bureau issued the Circular on carrying out Special Law Enforcement actions in the Field of Automobile consumption, requiring Market Supervision and Administration and other organizations to vigorously regulate chaos in the field of automobile consumption, and to carry out special law enforcement actions in the field of automobile consumption throughout the province, focusing on investigating and dealing with six kinds of illegal acts suspected of fraudulent consumption and compulsory consumption for a period of two months. Specific matters include investigation and punishment.

  Automobile 2019-04-16
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  The maintenance fee for the small rear-end accident was 110000, and the 42% discount Alfa Romeo could not afford it.

  The Alfa Romeo brand, with the title of "civilian Ferrari", has been skeptical since it entered the Chinese market. In the eyes of consumers, there is a big problem with the brand-maintenance price, which is always inseparable from the hot reviews of Alfa Romeo: even if you can afford it, can you afford it? In a small rear-end accident, let's take a look at how "luxurious" Alfa Romeo can be repaired. Some netizens revealed that an Alfa Romeo Stelvio SUV rear-ended on a certain road recently, causing two cars to be damaged. From the point of view of the scene, the front face of this Stelvio was damaged.

  Alfa Romeo rear-end Alfa 2019-05-30